28 October 2019Published by Douglas Jackson on 28 October 2019Categories AI Analytics Automated Customer Service Best Practice Chatbots Contact Centre Industry Customer Contact Customer Experience Customer Experience ROI customer insight customer service Customer Service Industry Customer Strategy Customers Data Digital Experience Recruitment Retail Retained Recruitment Retained SearchVoice Still King in RetailI had the opportunity of attending a retail round-table event hosted by Ann-Marie Stagg and the CCMA in London last week, titled ‘The Future of Retail’. […]