28 April 2021Published by Douglas Jackson on 28 April 2021Categories Best Practice Contact Centre Industry Diversity and Inclusion Employees Leadership Performance Personal Development resilience Resilient Leadership Talent Acquisition talent development Talent ManagementHelp to move the dial when it comes to EDI…How important is EDI, Equality, Diversion and Inclusion, to you and or your business. Latest research on why diversity matters shows
15 March 2021Published by Douglas Jackson on 15 March 2021Categories Best Practice Diversity and Inclusion Douglas Jackson Employee Engagement Employees Executive Search Hiring Resilient Leaders Leadership Performance Personal Development resilience Resilient Leadership Retained Recruitment Retained Search Retention Social Recruitment Talent Acquisition talent development Talent ManagementDiversity through recruitmentAre you considering a more diverse, inclusive recruitment strategy?
4 May 2020Published by Douglas Jackson on 4 May 2020Categories AI Best Practice Business Planning Contact Centre Industry Customer Contact Customer Service Industry Customer Success Customers Digital Experience Diversity and Inclusion Douglas Jackson Employee Engagement Employees Executive Search Hiring Homeworking Leadership multi channel customer experience omni-channel Personal Development Recruitment Robotics Self-Management Talent Acquisition Talent Management Transformation/ChangeThe New Customer and Employee LandscapeWhat a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in […]