Insights – Douglas Jackson

Insights

11 December 2024

AI Everywhere: Cutting Through the Hype

Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line. The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
5 November 2020

The UK National Contact Centre Conference 2020

This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated […]
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