Insurance

19 August 2026

Insurance Customer Experience Is an Operating Model Issue

In the ever-evolving landscape of the UK insurance industry, characterised by digital transformation, shifting customer expectations, and dynamic regulatory changes, the pivotal role of Chief Operating Officers (COOs) cannot be overstated. As stewards of operational efficiency, these executives are tasked with orchestrating processes that drive success to new heights.
9 April 2026

How to Position Yourself for Senior Roles, NED Opportunities and C-Suite Progression

Executive Career Services: How to Position Yourself for Senior Roles, NED Opportunities and C-Suite Progression
8 January 2026

Chief Commercial Officer Recruitment for a PE-Backed Insurance & Affinity Services Business

PE backed Insurance Recruitment Case Study Douglas Jackson partnered with an investor backed insurance and affinity services business, to strengthen its senior commercial leadership capability. The […]
14 July 2025

Oke Eleazu: CEO Leadership, Representation and Creating Opportunity

Oke Eleazu joined Michelle Ansell in The Impact Room following almost eight years with ManyPets, where he was to become UK CEO of the fast-growing insurance […]
2 June 2025

Operations Director Recruitment for B2B and B2C scaling Insurer

Case Study – Insurance Operations Director Douglas Jackson partnered with privately owned, scaling insurance business with both B2B and B2C operations, to appoint an Operations Director […]
21 May 2025

Vicki Joshi: Customer Experience, Leadership, Retention and the Commercial Opportunity in Insurance

Vicki Joshi, former Chief Customer Officer and Chief Brand Officer at AXA UK & Ireland, joins John Montgomery in The Impact Room to explore why customer […]
29 March 2025

Managing Director Claims Recruitment for a Motor Insurance Business

Case Study A confidential retained search for a Senior Head of Claims within a global provider of business process outsourcing and claims management services. The successful […]
19 March 2024

The Chief Customer Officer – Who Are They and Do You Need One

One of the most significant contributions of a CCO is their ability to cultivate a customer-centric culture throughout the organization. By championing the importance of customer satisfaction, a CCO encourages every team, from marketing to product development, to prioritise the needs and preferences of customers.
19 March 2024

Diversity and Inclusion in Insurance

“ABI data shows the urgent need for action in order to increase diversity in the insurance and long-term savings sector. Ethnicity, age, gender, ability, socioeconomic backgrounds, there is a need to boost the attractiveness of the industry to people of all backgrounds. The Black, Asian and minority ethnic employees make up 10% of those holding entry level positions. At Executive and Board level this drops to just 2%. Improving diversity needs to be seen as a major long-term programme of cultural change that is properly resourced, planned, measured, monitored and supported by senior leadership.”
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