Many organisations say they are customer led, they listen to customers, they measure NPS, they improve journeys and they invest in Customer Experience. But does that […]
Genevieve Kangurs joins Michelle Ansell in The Impact Room to explore one of the more difficult transitions in a senior leadership career: what happens when the […]
The Impact Room Leadership Podcast – Satia Rai Satia Rai has spent around 30 years in the security sector, starting on the frontline and progressing to […]
The Impact Room Leadersip Podcast Featuring Elke Edwards Leadership is getting harder. The pace of change has accelerated, expectations of leaders have increased and organisations are […]
What should a Housing Executive team actually look like? Should every senior leader come from the sector? Should leadership development begin only once somebody becomes a […]
The Impact Room Leadership Podcast Carole Layzell joined Michelle Ansell in The Impact Room to discuss a career spanning more than three decades across banking, customer […]
The Impact Room Leadership Podcast Technology is now central to almost every business, but that does not mean every organisation needs — or can justify — […]
The Impact Room Utilities Leadership Podcast What creates a genuinely inclusive leadership culture? Policies matter. Representation matters. Targets can matter. But for Utilities leader Nic Cotman, […]
Donna Scully, joint owner and director of Carpenters Group, joins Michelle Ansell in The Impact Room to talk about leadership, opportunity and building a successful business […]