Leadership Podcast

26 October 2026

James Scutt: Turning Customer Experience into Customer-Led Growth

Many organisations say they are customer led, they listen to customers, they measure NPS, they improve journeys and they invest in Customer Experience. But does that […]
21 October 2026

Genevieve Kangurs: From Functional Expertise to Enterprise Leadership

Genevieve Kangurs joins Michelle Ansell in The Impact Room to explore one of the more difficult transitions in a senior leadership career: what happens when the […]
5 October 2026

Satia Rai: Security Leadership, Representation and Raising Professional Standards

The Impact Room Leadership Podcast – Satia Rai Satia Rai has spent around 30 years in the security sector, starting on the frontline and progressing to […]
3 August 2026

Elke Edwards: Why Leadership Development Needs a Reset

The Impact Room Leadersip Podcast Featuring Elke Edwards Leadership is getting harder. The pace of change has accelerated, expectations of leaders have increased and organisations are […]
12 March 2026

Jane Smith: Housing Leadership, Self-Leadership and Why Sector Experience Isn’t Everything

What should a Housing Executive team actually look like? Should every senior leader come from the sector? Should leadership development begin only once somebody becomes a […]
29 January 2026

Carole Layzell: Leadership, Digital Transformation and Creating Your Own Opportunities

The Impact Room Leadership Podcast Carole Layzell joined Michelle Ansell in The Impact Room to discuss a career spanning more than three decades across banking, customer […]
17 December 2025

Lyndon Purnell: CIO Leadership, Cybersecurity and the Rise of Fractional Technology Leadership

The Impact Room Leadership Podcast Technology is now central to almost every business, but that does not mean every organisation needs — or can justify — […]
28 October 2025

Nic Cotman: Inclusive Utilities Leadership, Representation and Giving People a Chance

The Impact Room Utilities Leadership Podcast What creates a genuinely inclusive leadership culture? Policies matter. Representation matters. Targets can matter. But for Utilities leader Nic Cotman, […]
24 May 2025

Donna Scully: Insurance Leadership, Claims and the Power of Opportunity

Donna Scully, joint owner and director of Carpenters Group, joins Michelle Ansell in The Impact Room to talk about leadership, opportunity and building a successful business […]
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