17 February 2021
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- Personal Branding for Brits
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- personalise customer service
- Petchatz
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- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
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- RAC
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- Ray Kroc
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- Reach Contact
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- real results training
- Rebecca Lawrence
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- Retained REcruiter Academy
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- social customer care
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- The Game of Thrones
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- then be understood
- therockabellas
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- vita student
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- Which?
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17 November 2020
Published by Douglas Jackson on 17 November 2020
Improve your virtual talent acquisition and recruitment strategy with these top tips and start attracting top talent.
24 August 2020
Published by Douglas Jackson on 24 August 2020
Categories
How will you and your teams emerge stronger? How will you address skill gaps in your workforce?
24 July 2020
Published by Douglas Jackson on 24 July 2020
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What does basketball and burgers have to do with resilient leadership? Learn more in this short article.
3 June 2020
Published by Douglas Jackson on 3 June 2020
Categories
- Behavioural Assessment Tools
- Behavioural Profiling
- Best Practice
- Candidate Experience
- Contact Centre Industry
- Continuous Improvement
- Customer Contact
- Customer Experience
- customer service
- Customer Strategy
- Customer Success
- Customers
- Digital Experience
- Diversity and Inclusion
- Executive Search
- Hiring
- Personal Development
- Recruitment
Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef....many people see recruitment as easy but to become an expert takes time......
28 October 2019
Published by Douglas Jackson on 28 October 2019
At Douglas Jackson, we are committed to keeping ourselves abreast with new and best industry practises, as well as brushing up on the more traditional ones. […]
13 September 2019
Published by Douglas Jackson on 13 September 2019
Retained Search - Not Just For The C-Suite. A highly effective, thorough, professional process to help target and hire the right talent.
25 April 2018
Published by Douglas Jackson on 25 April 2018
Categories
- AI
- Analytics Recruitment
- Automated Customer Service
- Awards
- Behavioural Assessment Tools
- Best Practice
- Business Planning
- Candidate Experience
- Contact Centre Industry
- Customer Experience
- Customer Experience ROI
- customer insight
- Employee Engagement
- Leadership
- Motivation
- Resource Planning Industry
- Robotics
- Speech Analytics
- Talent Management
- Transformation/Change
This week #TeamDJ were back in Harrogate, (who now have their very own Ivy restaurant for those foodies planning a trip), for the Customer Strategy and […]
11 May 2017
Published by Douglas Jackson on 11 May 2017
You’re Fired! Not words anyone would like to hear, however words fans of the Apprentice will know well. There is much talk about being fired this […]