7 January 2020Published by Douglas Jackson on 7 January 2020Categories Analytics Automated Customer Service Awards Best Practice Candidate Experience Career Development Clients Contact Centre Industry CRM Customer Experience Customer Experience ROI Customer Service Industry Customer Success Customers Data Employees Executive Search Insight/Analytics omni-channelCustomer Experience StarsThe start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, […]