28 November 2018Published by Douglas Jackson on 28 November 2018Categories Awards Best Practice Contact Centre Industry Customer Contact Customer Experience customer insight customer service Customer Service Industry Customer Strategy Data Digital Digital Experience Employee Engagement Motivation multi channel customer experience omni-channel Social Customer ServiceAround the World in 80 Days- #ECCCSA18So to the most prestigious event in the contact centre and customer service calendar. The European Contact Centre and Customer Service Awards. Once again held at […]
21 December 2016Published by Douglas Jackson on 21 December 2016Categories Awards banking Contact Centre Industry Customer Experience Customer Experience ROI Digital Digital Experience financial servicesUK Digital Experience Awards 2016 I have judged at the UK Digital Experience Awards every year since it has started and I am still amazed each year with the amount […]