31 December 2014Published by Douglas Jackson on 31 December 2014Categories Contact Centre Industry Customer Contact Customer Service Industry Customer Strategy Douglas Jackson multi channel customer experience Recruitment Agency Social Customer ServiceBest and Favourite Blogs of 20142014 has been one of TeamDJ’s busiest years , the uplift in activity has also carried over to the Douglas Jackson Blog with almost 10,000 views in […]
5 June 2014Published by Douglas Jackson on 5 June 2014Categories Best Practice Contact Centre Industry Customer Service Industry Customer Strategy TrainingForward Contact Resolution (Or Why Everyone Should Have Sales Training)For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Karen is an expert customer experience professional with a passion for embedding the […]