Head of Customer Service – Douglas Jackson

Head of Customer Service

21 February 2020

The Future of The Contact Centre Conference

I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A […]
13 November 2017

The Connected Customer Revolution: UK National Contact Centre Conference 2017

8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was […]
23 June 2016

The Customer, The C-Suite and The ?

Earlier this year in the Gartner Executive Survey CEO’s put customer service as the most important priority after growth. “The big rise of explicit mentions of […]
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