Douglas Jackson

13 April 2021

Jo Causon CEO Institute of Customer Service

We were delighted to welcome Jo Causon, Chief Executive Officer of Institute of Customer Service to the Impact Room.
17 February 2021

The skill or the will…

Do your future leaders have the skill and the will?
5 February 2021

Top 20 CX Stars

So incredibly proud that both myself and Hannah Louise Cox were nominated for and have now been listed in the Top 20 of the CX Stars 2021. This is the second year running we have both been featured across the Customer Experience community by leading publication Customer Experience Magazine.
5 November 2020

The UK National Contact Centre Conference 2020

This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated […]
4 August 2020

Returning to the office…Covid Recovery for business…

Are you thinking about the key considerations for getting your team back to the office post Covid. Is your communication and employee engagement high enough?
24 July 2020

Basketball, Burgers and Resilient Leadership.

What does basketball and burgers have to do with resilient leadership? Learn more in this short article.
21 July 2020

Digital Online Innovation For The Digital Experience Awards 2020

A round up from a truly virtual UK Digital Experience Awards 2020 from Hannah Louise Cox, with Awards International.
3 June 2020

Searching For Excellence and Geisha Recruiters???

Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef....many people see recruitment as easy but to become an expert takes time......
13 April 2020

Emergency Measures and The Future

I have had the pleasure of talking to some great senior managers across different industries throughout the UK over the last week. Having listened to several […]