Douglas Jackson

19 August 2026

Insurance Customer Experience Is an Operating Model Issue

In the ever-evolving landscape of the UK insurance industry, characterised by digital transformation, shifting customer expectations, and dynamic regulatory changes, the pivotal role of Chief Operating Officers (COOs) cannot be overstated. As stewards of operational efficiency, these executives are tasked with orchestrating processes that drive success to new heights.
9 April 2026

How to Position Yourself for Senior Roles, NED Opportunities and C-Suite Progression

Executive Career Services: How to Position Yourself for Senior Roles, NED Opportunities and C-Suite Progression
18 March 2026

Key Trends in Data, Insight & Planning Leadership (2026)

Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line. The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
28 October 2025

Nic Cotman: Inclusive Utilities Leadership, Representation and Giving People a Chance

The Impact Room Utilities Leadership Podcast What creates a genuinely inclusive leadership culture? Policies matter. Representation matters. Targets can matter. But for Utilities leader Nic Cotman, […]
11 December 2024

AI, Operational Performance & Decision Intelligence: What Leaders Told Us

Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line. The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
9 December 2024

Top 10 Reasons CEOs Are Chasing Away Top Performing Talent

Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line. The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
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