16 May 2018Published by Douglas Jackson on 16 May 2018Categories AI Automated Customer Service Awards Best Practice Chatbots Contact Centre Industry CRM Customer Experience ROI Customers Data Digital Experience Douglas Jackson multi channel customer experience omni-channel RoboticsMaximising Productivity with AITuesday 15th May 2018 – A Great afternoon at the Brewery in London as Rebecca Lawrence and Kerry Gidziewicz attended the CCMA Seminar “Maximising Productivity with […]
24 May 2016Published by Douglas Jackson on 24 May 2016Categories Analytics Recruitment Automated Customer Service Awards Best Practice business intelligence Contact Centre Industry Customer Contact customer service Customer Service Industry Customers Data multi channel customer experience Robotics Social Customer Service Speech AnalyticsCCMA Seminar and UK National Contact Centre Awards 2016Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a […]