financial services Archives

19 August 2026

Published by Douglas Jackson on 19 August 2026

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Insurance Customer Experience Is an Operating Model Issue

In the ever-evolving landscape of the UK insurance industry, characterised by digital transformation, shifting customer expectations, and dynamic regulatory changes, the pivotal role of Chief Operating Officers (COOs) cannot be overstated. As stewards of operational efficiency, these executives are tasked with orchestrating processes that drive success to new heights.

5 March 2026

Chief Transformation Officer Recruitment Building Society

Published by Michelle Ansell on 5 March 2026

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Chief Transformation Officer Recruitment for a UK Building Society

Case Study – Building Society Chief Transformation Officer A mid sized UK Building Society appointed Douglas Jackson to recruit a newly created Chief Transformation Officer, a […]

29 January 2026

Opportunity. Growth. Leadership. Banking Managing Director, NED Carole Layzell Podcast

Published by Michelle Ansell on 29 January 2026

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Carole Layzell: Leadership, Digital Transformation and Creating Your Own Opportunities

The Impact Room Leadership Podcast Carole Layzell joined Michelle Ansell in The Impact Room to discuss a career spanning more than three decades across banking, customer […]

8 January 2026

Published by Michelle Ansell on 8 January 2026

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Chief Commercial Officer Recruitment for a PE-Backed Insurance & Affinity Services Business

PE backed Insurance Recruitment Case Study Douglas Jackson partnered with an investor backed insurance and affinity services business, to strengthen its senior commercial leadership capability. The […]

14 July 2025

Published by Michelle Ansell on 14 July 2025

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Oke Eleazu: CEO Leadership, Representation and Creating Opportunity

Oke Eleazu joined Michelle Ansell in The Impact Room following almost eight years with ManyPets, where he was to become UK CEO of the fast-growing insurance […]

2 June 2025

Operations Director Travel and Pet Insurance

Published by Michelle Ansell on 2 June 2025

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Operations Director Recruitment for B2B and B2C scaling Insurer

Case Study – Insurance Operations Director Douglas Jackson partnered with privately owned, scaling insurance business with both B2B and B2C operations, to appoint an Operations Director […]

24 May 2025

Insurance. Leadership. Opportunity. Founder Director

Published by Michelle Ansell on 24 May 2025

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Donna Scully: Insurance Leadership, Claims and the Power of Opportunity

Donna Scully, joint owner and director of Carpenters Group, joins Michelle Ansell in The Impact Room to talk about leadership, opportunity and building a successful business […]

21 May 2025

Published by Michelle Ansell on 21 May 2025

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Vicki Joshi: Customer Experience, Leadership, Retention and the Commercial Opportunity in Insurance

Vicki Joshi, former Chief Customer Officer and Chief Brand Officer at AXA UK & Ireland, joins John Montgomery in The Impact Room to explore why customer […]

29 March 2025

Motor Insurance Claims Recruitment and COO

Published by Michelle Ansell on 29 March 2025

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Managing Director Claims Recruitment for a Motor Insurance Business

Case Study A confidential retained search for a Senior Head of Claims within a global provider of business process outsourcing and claims management services. The successful […]