douglas jackson recruitment

3 June 2020

Searching For Excellence and Geisha Recruiters???

Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef....many people see recruitment as easy but to become an expert takes time......
7 April 2020

How Will Business Planning Change?

Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the planning space. Several conversations have been around […]
30 March 2020

6 Top Tips For Video Interviews

With the nations home-working in full swing, there have been a number of changes for us all day to day. From battling with the youngest family […]
11 December 2019

Stability In a Changing Market

Well, we are hours away from yet another time in our economic climate whereby decisions of our country are going to be remembered in history. Whatever […]
27 November 2019

Europe’s finest- ECCCSAs 2019

It was the biggest yet, with 1300 attendees from over 24 countries arriving at the Battersea Evolution for the 2019 European Contact Centre and Customer Service […]
2 October 2019

The Culture Code for Customer Experience and launch of The Judge Club.

An early breakfast at The Ivy Covent Garden for the launch of ‘The Judge Club’ from Awards International. This independent, not for profit body has been […]
13 September 2019

Retained Search – Not Just For The C-Suite

Retained Search - Not Just For The C-Suite. A highly effective, thorough, professional process to help target and hire the right talent.
10 July 2019

The Digital Experience Awards 2019

Again, I had the pleasure of judging at this years’ UK Digital Experience Awards in London. What impresses me most about these events is the passion that the […]
2 July 2019

Customer Success, it isn’t Customer Experience (at least not yet)

Customer Success, it isn’t Customer Experience. (at least not yet) There is much talk across the customer community as to the rise of Customer Success and […]