13 November 2017Published by Douglas Jackson on 13 November 2017Categories Automated Customer Service Best Practice Chatbots Contact Centre Industry Customer Contact Customer Experience customer insight Customer Service Industry Customer Strategy Customers Digital multi channel customer experience omni-channel RoboticsThe Connected Customer Revolution: UK National Contact Centre Conference 20178th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was […]