18 August 2025
All the latest data and news on the Customer Movers and Shakers including Chief Customer Officer, Director of Customer Experience and Customer Service Director appointments
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- elke edwards
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- Emma Donnelly
- Emotional Intelligence
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- Employee engagement to deliver better customer service
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- excel london
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- express delivery
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- Findel Education
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- firing employees
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- Forbes
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- Forward Contact Resolution
- Foundit
- four Seasons Healthcare
- Frank Bruno
- Fred Astaire
- free CCMA membership
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- Future CEO
- Future Contact Centre skills
- Future leadership requirements
- Future of Contact Centre
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- FXA
- game retail
- Garrick Suite
- Gartner
- gas
- Gate One
- Gavin Morden
- GE Healthcare
- Geisha
- general election
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- Genesys
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- Gerry Brown
- Getting the results you want
- Giles Mclellan UCLAN
- Gina Wall
- Give me a Sign
- Global Customer Service
- Global Head of Commercial and Service Management
- goals
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- Gocardless
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- Good Cause
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- gousto
- graze
- Greg Reed
- Group Head of Digital
- growth
- Hannah-Louise Cox
- harj johal
- Harrogate
- Harvard Business Review
- Harveys Furniture
- Haste
- Head of Analytics Recruitment
- Head of Contact Centre
- Head of Continuous Improvement Recruitment
- Head of Customer Contact Recruitment
- Head of Customer Experience
- Head of Customer Experience Recruitment
- Head of Customer Experience Salary
- Head of Customer Insight
- Head of Customer Insight Recruitment
- Head of Customer Service
- Head of Customer Service Banking
- Head of Customer Service Recruitment
- Head of Customer Support
- Head of Digital
- Head of Digital Customer Operations
- head of diversity
- Head of Insight Recruitment
- Head of Learning & Development
- Head of Operational Support
- Head of Programmes Recruitment
- Head of Research
- Head of Resource Planning
- Head of Strategy recruitment
- Head of Talent
- Head of Training
- Head of Transofrmation Recruitment
- headofdiversityequityinclusion
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- Heather Small
- heathrow
- helen wilson
- Henley Business School
- Hermes
- High achieving executive
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- Hire a CCO
- hiring
- Hiring behaviours
- hiring better people
- Hiring Competent Managers
- Hiring Leaders who stay longer
- Hiring Leaders with emotional intelligence
- hiring more diverse leaders
- hiring more diverse staff
- Hiring skilled talent
- hiring strategies
- hiringforresilience
- HMA
- HMRC
- Holly Beeston
- Home Group
- Homebuyers Companion app
- Homes in Segemoor
- Homeserve
- Homeworkers
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- Homeworking event
- homeworking recruitment
- Horrible Bosses 2
- Housing
- Housing Assoications
- How to Achieve Business Success
- How to develop Live Chat
- How to hire great leaders
- How to hire resilient leaders
- How to hire the right person
- how to recruit effective resource planners
- how to recruit talent
- how to retain talent
- How will resource planning change
- HR Director
- HSBC
- HSS Hire
- Hughes Insurance
- human interactions
- Human Resource Director
- hydrogen
- I&D Strategy
- Ian Golding
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- Ibot
- Icon Communication centres s.r.o
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- Impactful leadership
- Improving Confidence
- In Field Service
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- inclusion
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- increased urgency
- india
- Indoor Gold
- Inducting new employees
- Industry knowledge
- inner cheerleader
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- Innovation
- Innovation Awards
- Insight
- Insightful Data
- Insights
- Inspirational Stories
- Institute of Customer Service
- Institute of Customer Services
- Insurance
- Insurance Customer Experience
- Insurance Customer Service
- Insurance Talent
- intelling
- Interactive Intelligence
- Intercall
- Internal Communication
- International Space Station
- Interview
- Interview Advice
- interview preparation
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- Interview Questions
- Interview Research
- interview techniques
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- Interview Tips
- Intuit
- investment
- Ipsos loyalty
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- Is Customer Experience Dead
- Is the Future Bright For Call Centres
- is voice still king in retail
- Isobel Rogers
- ITV
- ivyhouse
- James Comey
- James Dodkins
- James Leach
- James Revell
- James Vicary
- James Walker
- Japan
- Jasmeet Narang
- Jason Bateman
- Jason Hendry
- Jason Pillay
- JDRF Type 1 Diabetes charity
- Jennifer Holloway
- Jeremy Nicholas
- Jez Rose
- Jo Causon
- Jo Thompson Managing Director
- Jo thomson
- Job Analysis Tools
- Job Applicants
- Job interview
- Job Opportunities Offshore
- job search
- Job Tools
- jobs
- Jobs in Water
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- Joe Diskin
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- John Lewis
- John Lewis Partnership
- john montgomery
- John Seddon
- John Simpson CEO timpsons
- John Timpson
- Jonathan Cowie COO
- Jonathan George
- judging
- judging best practice
- Julie Peasgood
- Justin Haines
- Kamyar
- Kantar
- Karen Wenborn
- KCOM Group
- keith stapleton
- Kerry Gidziewicz
- Kevin Spacey
- knight frank
- knowledge management
- large scale transformation
- LBGTQ+
- Leadership
- Leadership and management
- leadership development
- leadership performance
- Leadership Recruitment
- Leadership that delivers better customer experience
- leadershipdevelopment
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- leading a great team
- Learning
- Learning & Development
- Legal and General
- Lego
- Leigh Hopwood
- Leon Stafford
- Lexden
- Liam Smith
- Lichfield
- Lichfield Cathedral
- listening
- listening skills
- Little Miss
- Live Chat Channel
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- Livechat
- Lloyds bank
- lockdown
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- logistics
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- Logmein
- london
- London Air Ambulance
- London Midland
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- Louise Locke
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- LV
- M People
- Macmillan Cancer Support
- Magic
- Mahadevan Krishnan
- Maiko
- Major Tim Peake
- malta
- Management Information
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- Manu Up the World Champion Way
- Manuela Pifani
- marcus hickman
- Marija Prokic
- Marije Gould
- Mark Billingham
- Mark Foyster
- Mark Howe
- Mark Whitby
- Mark Wright
- Marketmakers
- Martin Dukes
- Martin Hill-Wilson
- Martin Hills Wilson
- Martin Kemp
- Martin Teasdale
- Mary Cope
- masschallenge
- Mats Rennstam
- Matthew Chatterton
- McCrindle Social Research
- Mcdonalds
- Mcorpcx
- Mcquaig behavioural profiling
- Measuring the right things
- Mel ODonghue Director
- Mental Boxing
- Mental Health
- Merseyrail
- Metor Bank
- Metro Bank
- MI
- Michael Jordan
- Michael Sherwood
- Michelle Ansell
- Microsoft
- Mike Harvard
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- Milennials
- Millbank Tower
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- Morris Pentel
- Most Trusted brands
- Motability
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- Mr Gurmpy
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- Multi-channel Customer contact
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- multi-channel customer service
- multi-skilled agents
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- Multichannel customer service
- multichannel omnichannel customer service
- multichannel planning
- My Home Move
- My Magic+
- Myers Briggs
- Natalie Keightley
- National Car Parks
- National Contact Centre Conference
- NAtionwide
- Nationwide Building Society
- NE Ambulance
- needle in a haystack
- Neil Skehel
- Neopost
- Net Promoter Score
- net zero
- Netflix
- Netflix hires great people
- Networking
- new appointments
- New Hire Retention
- new hires
- New Look
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- Next Generation Employee
- nfl
- NHS professionals
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- NICE ROBOTICS
- Nice Systems
- Nicola Callan
- Nicola Millard
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- Nikola Gaubitch
- Nissan
- No 1 Times Top Company to Work for
- Noble Systems
- North East Ambulance Service
- North Pole
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- Npower
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- offshore contact centre
- Offshore jobs
- Old Mutual Wealth
- Olivia Greenburg
- Olympia
- Olympics
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- One Housing
- Online awards event
- op 50 Customer Experience
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- Operational Leader
- operational planning
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- Operational Support Director
- Operational Support Directors
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- opportunities offshore
- Opportunity
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- Organisational Misbehaviourists
- Our Greatest Team
- out dated recruitment
- out-law.com
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- Ovo Energy
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