18 August 2025
All the latest data and news on the Customer Movers and Shakers including Chief Customer Officer, Director of Customer Experience and Customer Service Director appointments
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- elke edwards
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- Employee engagement to deliver better customer service
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- Forbes
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- four Seasons Healthcare
- Frank Bruno
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- free CCMA membership
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- Future of Contact Centre
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- FXA
- game retail
- Garrick Suite
- Gartner
- gas
- Gate One
- Gavin Morden
- GE Healthcare
- Geisha
- general election
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- Getting the results you want
- Giles Mclellan UCLAN
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- Give me a Sign
- Global Customer Service
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- goals
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- Good Cause
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- gousto
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- Greg Reed
- Group Head of Digital
- growth
- Hannah-Louise Cox
- harj johal
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- Harvard Business Review
- Harveys Furniture
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- Head of Analytics Recruitment
- Head of Contact Centre
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- Head of Customer Contact Recruitment
- Head of Customer Experience
- Head of Customer Experience Recruitment
- Head of Customer Experience Salary
- Head of Customer Insight
- Head of Customer Insight Recruitment
- Head of Customer Service
- Head of Customer Service Banking
- Head of Customer Service Recruitment
- Head of Customer Support
- Head of Digital
- Head of Digital Customer Operations
- head of diversity
- Head of Insight Recruitment
- Head of Learning & Development
- Head of Operational Support
- Head of Programmes Recruitment
- Head of Research
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- Heather Small
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- Henley Business School
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- Hire a CCO
- hiring
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- hiring better people
- Hiring Competent Managers
- Hiring Leaders who stay longer
- Hiring Leaders with emotional intelligence
- hiring more diverse leaders
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- Hiring skilled talent
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- HMA
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- Holly Beeston
- Home Group
- Homebuyers Companion app
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- Homeworking event
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- Horrible Bosses 2
- Housing
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- How to Achieve Business Success
- How to develop Live Chat
- How to hire great leaders
- How to hire resilient leaders
- How to hire the right person
- how to recruit effective resource planners
- how to recruit talent
- how to retain talent
- How will resource planning change
- HR Director
- HSBC
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- human interactions
- Human Resource Director
- hydrogen
- I&D Strategy
- Ian Golding
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- Impactful leadership
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- In Field Service
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- increased urgency
- india
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- Inducting new employees
- Industry knowledge
- inner cheerleader
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- Innovation
- Innovation Awards
- Insight
- Insightful Data
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- Institute of Customer Service
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- Insurance Customer Experience
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- Insurance Talent
- intelling
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- Interview
- Interview Advice
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- Intuit
- investment
- Ipsos loyalty
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- Is Customer Experience Dead
- Is the Future Bright For Call Centres
- is voice still king in retail
- Isobel Rogers
- ITV
- ivyhouse
- James Comey
- James Dodkins
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- James Vicary
- James Walker
- Japan
- Jasmeet Narang
- Jason Bateman
- Jason Hendry
- Jason Pillay
- JDRF Type 1 Diabetes charity
- Jennifer Holloway
- Jeremy Nicholas
- Jez Rose
- Jo Causon
- Jo Thompson Managing Director
- Jo thomson
- Job Analysis Tools
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- job search
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- jobs
- Jobs in Water
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- Joe Diskin
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- John Lewis
- John Lewis Partnership
- john montgomery
- John Seddon
- John Simpson CEO timpsons
- John Timpson
- Jonathan Cowie COO
- Jonathan George
- judging
- judging best practice
- Julie Peasgood
- Justin Haines
- Kamyar
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- Karen Wenborn
- KCOM Group
- keith stapleton
- Kerry Gidziewicz
- Kevin Spacey
- knight frank
- knowledge management
- large scale transformation
- LBGTQ+
- Leadership
- Leadership and management
- leadership development
- leadership performance
- Leadership Recruitment
- Leadership that delivers better customer experience
- leadershipdevelopment
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- leading a great team
- Learning
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- Legal and General
- Lego
- Leigh Hopwood
- Leon Stafford
- Lexden
- Liam Smith
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- Lichfield Cathedral
- listening
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- Lloyds bank
- lockdown
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- London Air Ambulance
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- Louise Locke
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- M People
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- Magic
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- Maiko
- Major Tim Peake
- malta
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- Managing Director
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- Manu Up the World Champion Way
- Manuela Pifani
- marcus hickman
- Marija Prokic
- Marije Gould
- Mark Billingham
- Mark Foyster
- Mark Howe
- Mark Whitby
- Mark Wright
- Marketmakers
- Martin Dukes
- Martin Hill-Wilson
- Martin Hills Wilson
- Martin Kemp
- Martin Teasdale
- Mary Cope
- masschallenge
- Mats Rennstam
- Matthew Chatterton
- McCrindle Social Research
- Mcdonalds
- Mcorpcx
- Mcquaig behavioural profiling
- Measuring the right things
- Mel ODonghue Director
- Mental Boxing
- Mental Health
- Merseyrail
- Metor Bank
- Metro Bank
- MI
- Michael Jordan
- Michael Sherwood
- Michelle Ansell
- Microsoft
- Mike Harvard
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- Milennials
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- Morris Pentel
- Most Trusted brands
- Motability
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- Mr Gurmpy
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- Multi-channel Customer contact
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- multi-skilled agents
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- multichannel planning
- My Home Move
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- Myers Briggs
- Natalie Keightley
- National Car Parks
- National Contact Centre Conference
- NAtionwide
- Nationwide Building Society
- NE Ambulance
- needle in a haystack
- Neil Skehel
- Neopost
- Net Promoter Score
- net zero
- Netflix
- Netflix hires great people
- Networking
- new appointments
- New Hire Retention
- new hires
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- Next Generation Employee
- nfl
- NHS professionals
- NICE
- NICE ROBOTICS
- Nice Systems
- Nicola Callan
- Nicola Millard
- Nicola Whitbread
- Nikola Gaubitch
- Nissan
- No 1 Times Top Company to Work for
- Noble Systems
- North East Ambulance Service
- North Pole
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- Olivia Greenburg
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- Omni-channel Customer Experinece
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- One Housing
- Online awards event
- op 50 Customer Experience
- Open Market
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- operational planning
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- Operational Support Director
- Operational Support Directors
- operational support planning
- opportunities offshore
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- Organisational Misbehaviourists
- Our Greatest Team
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- Ovo Energy
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