9 April 2026Published by Michelle Ansell on 9 April 2026Categories Analytics Analytics Recruitment Board Careers Candidates Chief Customer Officer Customer Experience CV's Digital Experience Douglas Jackson Executive Search financial services Hiring Hiring Resilient Leaders Insight/Analytics Leadership Operational Support Resource Planning Industry Talent Acquisition Transformation/Change UtilitiesHow to Position Yourself for Senior Roles, NED and ProgressionExecutive Career Services: How to Position Yourself for Senior Roles, NED Opportunities and C-Suite Progression
21 February 2020Published by Douglas Jackson on 21 February 2020Categories Automated Customer Service Best Practice Contact Centre Industry Continuous Improvement Customer Contact Customer Experience Customer Experience ROI customer service Customer Service Industry Customer Strategy Data Digital Experience Executive Search Leadership Social Customer ServiceThe Future of The Contact Centre ConferenceI attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A […]