20 September 2018Published by Douglas Jackson on 20 September 2018Categories Best Practice Candidate Experience Contact Centre Industry Continuous Improvement Continuous Improvement/Process Improvment Customer Contact Customer Experience ROI customer insight Digital Experience Douglas Jackson Employee Engagement Employees Growth of Customer Experience Insight/Analytics Leadership Motivation multi channel customer experience omni-channelCXFO – What We Can Do TomorrowThis week we joined The CXFO for their inaugural London Launch meeting, ‘What We Can Do Tomorrow’, held at The Pirate Castle; a community boating charity and […]