Transformation and Change Recruitment
Hiring an effective Director of Transformation
Bain Company Research found that whilst business transformations are not uncommon and up to one-third of companies are currently in some form of 'transformation' Only 12% meet the original ambition.
They go on to say that one of the strongest predictors of a transformation’s success is having the right people in the critical strategy roles, so look at your leadership and transformation and strategy leaders first.
The most common mistakes they cited were
- Not focusing on the critical roles
- Not looking beyond the star players
- Spending too little time thinking about the long-term vision for the future
Whilst a large number of companies now have Transformation Directors, or Head of Transformation roles, there is a growing support for the creation of the Chief Transformation Officer.
Chief Transformation Officer and Transformation Director Recruitment and Headhunters
Transfomation Director, or Director of Transformation?
Planning and Insight
Customer and Operations
Transformation and Change
Quality Recruitment Consultants and Executive Search Firm
Schedule a no obligation meeting to discuss more about how best to hire a Director of Transformation
Transformation Director Case Studies
Take a look at some of our recent Case Studies:
- A Customer Experience Director EMEA for a Luxury Consumer Goods business
- A Customer Service Director for a large Utilities business
- A Multi Channel CX Strategy Director for a top 5 Insurance company
- A Customer Experience Director for a Housing Association
- A Guest Experience Director with a leading travel and holiday company.
If you are considering a Director of Customer Experience, or other customer leadership professional to help improve your operation and drive CX transformation, then Douglas Jackson are leading the way in Customer Experience executive search. Contact us to see how our tried and tested Impact 360 process will help you improve the retention and success of your new hires. If diversity is important to you in your next shortlist, 58% of our appointments were from diverse individuals since 2017.
