The Impact Room: Leadership Podcast

Where exceptional leaders share the experiences, ideas and lessons shaping better businesses.

The Impact Room is a leadership podcast from Douglas Jackson, bringing together CEOs, COOs, Chief Customer Officers and senior business leaders to share the experiences and thinking behind successful organisations.

From AI, transformation, growth,  operational performance to customer experience, diversity, data and the future of leadership, our guests go beyond theory to share what they have learned from leading change, building teams and delivering results.

Whether you are leading an organisation, transforming one or developing your own executive career, explore candid conversations with leaders who have been there and done it.

We bring you conversations with some of the most respected names in the industry. Our guests share their unique perspectives and experiences, providing valuable insights that you can apply to your organisation as well as your own development and career.

You can access any of the Video Podcasts by clicking the images below and if you would prefer to listen, you can go here.

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Intro Music: “Podcast Background Music While Talking – No Copyright” by @PodcastBackgroundMusic. Licensed under Creative Commons Attribution 3.0 (CC BY 3.0)

Latest Leadership Podcast Episodes

26 October 2026

James Scutt: Turning Customer Experience into Customer-Led Growth

Many organisations say they are customer led, they listen to customers, they measure NPS, they improve journeys and they invest in Customer Experience. But does that […]
21 October 2026

Genevieve Kangurs: From Functional Expertise to Enterprise Leadership

Genevieve Kangurs joins Michelle Ansell in The Impact Room to explore one of the more difficult transitions in a senior leadership career: what happens when the […]
5 October 2026

Satia Rai: Security Leadership, Representation and Raising Professional Standards

The Impact Room Leadership Podcast – Satia Rai Satia Rai has spent around 30 years in the security sector, starting on the frontline and progressing to […]
3 August 2026

Elke Edwards: Why Leadership Development Needs a Reset

The Impact Room Leadersip Podcast Featuring Elke Edwards Leadership is getting harder. The pace of change has accelerated, expectations of leaders have increased and organisations are […]
12 March 2026

Jane Smith: Housing Leadership, Self-Leadership and Why Sector Experience Isn’t Everything

What should a Housing Executive team actually look like? Should every senior leader come from the sector? Should leadership development begin only once somebody becomes a […]
6 February 2026

Douglas Silverstone: Technology Leadership, Talent and the Future of Social Housing

Housing Association Technology Leadership: The Impact Room Leadership Podcast Technology is becoming fundamental to almost every major challenge facing Social Housing. Repairs. Building safety. Damp and […]
29 January 2026

Carole Layzell: Leadership, Digital Transformation and Creating Your Own Opportunities

The Impact Room Leadership Podcast Carole Layzell joined Michelle Ansell in The Impact Room to discuss a career spanning more than three decades across banking, customer […]
17 December 2025

Lyndon Purnell: CIO Leadership, Cybersecurity and the Rise of Fractional Technology Leadership

The Impact Room Leadership Podcast Technology is now central to almost every business, but that does not mean every organisation needs — or can justify — […]
28 October 2025

Nic Cotman: Inclusive Utilities Leadership, Representation and Giving People a Chance

The Impact Room Utilities Leadership Podcast What creates a genuinely inclusive leadership culture? Policies matter. Representation matters. Targets can matter. But for Utilities leader Nic Cotman, […]
14 October 2025

Chyrel Brown: COO & Chief Customer Officer Leadership, Purpose and the Future of Housing

Chyrel Brown joined Michelle Ansell in The Impact Room following a 20 year career across Social Housing, a Chief Operating Officer at One Housing, alongside senior […]
14 July 2025

Oke Eleazu: CEO Leadership, Representation and Creating Opportunity

Oke Eleazu joined Michelle Ansell in The Impact Room following almost eight years with ManyPets, where he was to become UK CEO of the fast-growing insurance […]
24 May 2025

Donna Scully: Insurance Leadership, Claims and the Power of Opportunity

Donna Scully, joint owner and director of Carpenters Group, joins Michelle Ansell in The Impact Room to talk about leadership, opportunity and building a successful business […]