The Impact Room Podcast – Where exceptional, diverse and impactful leadership and wisdom is shared...
Stay updated with our latest episodes. We dive deep into pressing topics that impact your customer led business, featuring interviews with influential leaders and in-depth discussions on the future of leadership Customer Experience, Diversity and industry trends.
Hear from Chief Customer Officers, CEOs, COOs, Director of Customer Experience, Customer Success Directors, Managing Directors and Diversity and CX Advocates in this podcast designed to help inspire and share lived experiences, offering sound advice for personal and career development.
Insurance. Utilities. Housing Associations. Retail. Travel. BPO. Telco. SAAS. Diversity. Leadership
Our podcast covers a wide range of topics, including:
-
Leadership Development
-
Diversity and Inclusion in Leadership
-
Business Transformation
-
Customer Experience Management
-
Industry Trends and Innovations
-
Executive Search Strategies
-
How to hire more impactful leaders who stay for longer
-
Top tips for aspirational leaders
Featured Guests
We bring you conversations with some of the most respected names in the industry. Our guests share their unique perspectives and experiences, providing valuable insights that you can apply to your organization.
You can access any of the Video Podcasts by clicking the images below and if you would prefer to listen, you can go here.
Please Subscribe and Share to see more and receive notifications as publish each episode.
Webinars - Continued learning, self development, diversity, authentic leadership and being our best selves are what drives the subjects and features for our educational events and exceptional leadership webinars...
Why Your Data Analytics Sucks
'In God we trust, all others must bring data' W. Edwards Deming. Learn from James an experienced operational excellence practitioner, Data Operations Director and Data Scientist who will take you through common mistakes business and leaders make when it comes to data and analytics, sharing some ideas on how your data and analytic strategy could be approached to be more effective.
Delivering highly effective leadership for EDI
Shifting the dial in equality, diversity and inclusion is no easy feat. In this session, our hosts; Angella and Martin take you through the key steps which will help you, your leaders and managers be more successful, courageous, conscientious and committed to evolving the learning and initiatives that will see continuous improvements and success.
Shifting the Balance
Dr Lucy Ryan is the author of Revolting Women and Lunchtime Learning for Leaders . Lucy has a PhD in leadership and studied what it is like to be a woman in leadership, Lucy is a 'master practitioner' in leadership coaching. Lucy showed us how when our Leadership vs Management vs Coaching self are out of balance the impact it has on us, our business and our teams and shared 6 key strategies of what to do about it.
Its Not All About The Money
What is a compelling employee value proposition? Why would you look into your own and design one you want and that works for your organisation? How do you live it? Using examples from his own businesses, Peter will explain employee propositions using motivation profiles and the impacts they create. Peter shares you how you can build an employee proposition which means it isn't all about the money and will help you not only attract but retain your talent.
More Successful Leadership Communication
Adrianne Carter, aka 'The Face Whisperer' Adrianne is an expert in facial expressions, emotions, and behavior. Learn from her insights to improve your virtual communication skills. Learn what are the Top 3 Facial expressions, the difference between verbal vs non verbal communications, building rapport and how to deliver tough messages and much more.
Supporting Vulnerable Customers
Customer Vulnerability Support in partnership with Citizens Advice Bureau. A presentation from CAB's Head of Utilities - Colleen Pollard, to help Utility businesses and their customers with the continually evolving challenges faced by our most vulnerable customers. Questions and Answers follow the session with additional help and support for customers.