customer insight – Douglas Jackson

customer insight

27 June 2024

A Deep Dive Into Top Priorities For Operational Support Leaders

What is of importance to the Operational Support Director and the COO, whilst Operational Support functions now are doing much more in a modern business, AI, tools Tech, Analytics etc you might be surprised at what comes out top in this research
27 June 2024

Do I Need A Resource Planning Director

What is a Resource Planning Director and Should You Hire one for your company? Video and more information inside.
27 June 2024

The Importance of Resource Planning, Analytics, and Customer Insight Roles

Operational Support functions are essential to running and effective and efficient operation, helping your business thrive. Find our why resource planning, insight and analytics roles are so crucial for your company and how to hire a good one
24 May 2016

CCMA Seminar and UK National Contact Centre Awards 2016

Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a […]
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