26 October 2026
Many organisations say they are customer led, they listen to customers, they measure NPS, they improve journeys and they invest in Customer Experience. But does that […]
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- Martin Hill-Wilson
- Martin Hills Wilson
- Martin Kemp
- Martin Teasdale
- Mary Cope
- masschallenge
- Mats Rennstam
- Matthew Chatterton
- McCrindle Social Research
- Mcdonalds
- Mcorpcx
- Mcquaig behavioural profiling
- Measuring the right things
- Mel ODonghue Director
- Mental Boxing
- Mental Health
- Merseyrail
- Metor Bank
- Metro Bank
- MI
- Michael Jordan
- Michael Sherwood
- Michelle Ansell
- Microsoft
- Mike Harvard
- Mike Walmsley
- Milennials
- Millbank Tower
- Mindful Sales Training
- Mindset
- Mintel
- mishire
- Miss Late
- Mitie
- money back guarantee recruitment
- Moneypenny
- Monzo Bank
- Morris Pentel
- Most Trusted brands
- Motability
- Motivation
- Motor Insurance
- Mount Fuji
- Mpathy Plus
- Mr Gurmpy
- Mr Men
- Multi-channel Customer contact
- Multi-Channel Customer Experience
- multi-channel customer service
- multi-skilled agents
- multichannel
- Multichannel customer service
- multichannel omnichannel customer service
- multichannel planning
- My Home Move
- My Magic+
- Myers Briggs
- Natalie Keightley
- National Car Parks
- National Contact Centre Conference
- NAtionwide
- Nationwide Building Society
- NE Ambulance
- NED
- NED Boardroom
- NED Career Services
- NED Careers
- needle in a haystack
- Neil Skehel
- Neopost
- Net Promoter Score
- net zero
- Netflix
- Netflix hires great people
- Networking
- Networks
- new appointments
- New Hire Retention
- new hires
- New Look
- NewDay
- Newfoundland Dog
- Next Generation Employee
- nfl
- NHS professionals
- Nic Cotman
- Nic Cotman Consulting
- NICE
- NICE ROBOTICS
- Nice Systems
- Nicola Callan
- Nicola Millard
- Nicola Whitbread
- Nikola Gaubitch
- Nissan
- No 1 Times Top Company to Work for
- Noble Systems
- Non Executive Director
- Non Executive Directors
- North East Ambulance Service
- North Pole
- Northern Gas
- northern gas networks
- not for profit digital
- Now TV
- Npower
- NPS
- o2
- OCADO
- Octopus Energy
- Odigo
- ofcom
- Office Safety
- Offshore Careers
- offshore contact centre
- Offshore jobs
- Oke Eleazu
- Old Mutual Wealth
- Olivia Greenburg
- Olympia
- Olympics
- omni channel
- Omni-channel Customer Experinece
- omnichannel
- omnixco
- on boarding
- onboarding
- Onboarding new employees
- One Housing
- Online awards event
- Online Grocery
- op 50 Customer Experience
- Open Market
- Operational Leader
- Operational Performance
- operational planning
- operational support
- Operational Support Director
- Operational Support Directors
- operational support planning
- Operations Director in Utilities Wholesaler
- Operations Director Insurance
- Operations Director Recruitment
- opportunities offshore
- Opportunity
- Ops Talent
- Optivo
- Organisational Misbehaviourists
- Our Greatest Team
- out dated recruitment
- out-law.com
- outbound data
- outbound dialler
- outbound performance
- Outsourcing Recruitment
- Ovo Energy
- Oxford VR
- PA Housing
- Palladium Digital
- papyrus
- parcel delivery
- park plaza hotels
- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
- PE Backed
- PE Backed Executive Search
- PE Backed Investment
- PE Backed Recruitment
- PE Executive Search
- PE Recruitment
- Peak End Rule
- Pelican Business Services
- Performance Improvements
- Performance Management
- Performing CEO
- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
- Personalisation
- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Places for People
- Plantronics
- Podcast
- political landscape
- poly
- POrtfolio Careers
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- Potfolio Careers
- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
- Preparation for Interview
- Presentation of Data
- Pride
- Primeast
- Private Equity
- Procter
- Product Director
- Productivity with AI
- Professional Planning
- Professional Planning Forum
- Professional Recruitment Consultant
- Professional Services
- Professor Moira Clark
- Project Manager Recruitment Consutlants
- Promotions
- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- REcruit better
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- REcruiting a NED
- Recruiting a Sales Director in B2B Energy
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- recruiting experience
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- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
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- Recruitment Consultant for Customer Experience
- Recruitment Consultants
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- recruitment is easy
- recruitment methods
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- recruitment services
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- Recrutiment Agency
- Red Funnel
- Red Funnell
- Refinitiv
- Registered Providers Recruitment
- relationship managers
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- remote management
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- remoteworking onboarding
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- renewables
- Representation
- Research Consultancy
- Research Director
- resilience
- resilience profiling
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- resilientleadership
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- Resource Hub
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- resource planning consultant
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- resource planning recruitment
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- Resource solutions
- resourcing
- Response
- restaurant associates
- Resurce Planning Analyst
- Retail
- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
- Retained Recruitment not just for the C Suite
- Retained vs contingency
- retaining talent
- retention of new hires
- Retention tips
- retentionstrategies
- Revenue Growth
- Reward Recognition
- RHP
- Richard Abdy.
- Richard Brimble
- Richard Kenny
- Richard Lacey
- Richard Rowley
- Richard Sedley
- Richmond Housing Parnership
- Rishi Srivastava
- Riverbank Park Plaza
- Riverbank Plaza
- robots
- ROI with AI
- rountable
- Routefinding Leadership in Uncertain Terrain
- royal bank of scotland
- Royal London
- Royal Mail
- Royal Sun alliance
- RP Appointments
- RS Components
- RSA
- Ryanair
- S club7
- Saas
- Sabio
- Sacrifice
- Sainsburys
- Sainsburys Bank
- Salaries in Customer Experience
- Salary Survey
- Sales
- Sales Director Executive Search
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- Sandra Peaston
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- Santander
- Satia Rai
- Sberbank
- Scheduling
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- seek first to understand
- Segment
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- self help
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- Seren
- Severn Trent Water
- Shakespeare 400
- Sharon Maughan
- Shawcross Bank
- Shop Direct
- Shop Direct Group
- Silver award
- Simply Business
- Sir Ranulph Fiennes
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- skills for the future
- Skipton Building Society
- Sky
- Sky Bet
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- social customer care
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- Solar Plants
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- south africa
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- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
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- startup
- startupdiversity
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- success
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- talent acquisition strategy
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- Tammy Martin Omni Channel Director
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- Teleperformance Greece
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- Tempcover Ltd
- Tesco Bank
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- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
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- The Forum
- The Forum online
- The Founder
- The Future of Insurance
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- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Impact Room
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- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- the middle Management
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
- The Voice
- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
- Thierry Henry
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- Thomson Reuters
- Three
- Three Ireland
- Three(3)
- Tim Routledge
- Time to Hire
- Timpson
- Tobi
- Tokyo
- Tom Jones
- Top 10 Customer Experience Influencer
- Top 20 CX Stars
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- top blogs for 2014
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- Top Tips For CV
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- toptips
- Training
- training delivery
- Training Manager
- transformation
- Transformation Director
- transformation programmes
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- transformational change
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- truphone
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- TSB
- TSB Customer Experience
- TTEC
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- Twilio
- UCAS
- UK Customer Experience Awards
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- UKDXAWARDS
- Ulster University
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- United Airline
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- User Experience
- Utilities
- Utilities B2B Sales
- Utilities Business Woman of the Year
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- Utilities Headhunter
- Utilities Leadership
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- Utilities Technology Leadership
- Utilities Wholesale Recruitment and Executive Search
- UX
- Valtech Limited
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- values
- Vanessa Kingori OBE
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- Veripark
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- Vestel
- Vice President
- Vice President Digital Sales & Marketing
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- Video applications
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- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
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- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- VP of EMEA
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Warranty and Insurance
- Water
- Water Executive Search Firms
- Water Recruitment and Executive Search
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- What is Strategic leadership
- what is the best recruitment
- What makes a successful Leader
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Why does Transformation Fail
- Wilko
- Will.i.am
- winners
- Winning Teams
- Winning with Customer Experience
- Winning with CX
- Women in Utilities Network
- Women Leaders
- Worforce
- Workers of the future
- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- Workforce Planning Recruitment
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
17 September 2026
Published by Michelle Ansell on 17 September 2026
Categories
What does a Chief Customer Officer do, what should you pay them, where do the best CCOs come from and how do you appoint the right […]
4 September 2026
Published by Holly Beeston on 4 September 2026
Is a Chief Customer Officer Right For Your Business?
19 August 2026
Published by Douglas Jackson on 19 August 2026
In the ever-evolving landscape of the UK insurance industry, characterised by digital transformation, shifting customer expectations, and dynamic regulatory changes, the pivotal role of Chief Operating Officers (COOs) cannot be overstated. As stewards of operational efficiency, these executives are tasked with orchestrating processes that drive success to new heights.
5 September 2025
Published by Michelle Ansell on 5 September 2025
Categories
Professional Services Reseach Consultancy Insight Case Study Growth can expose a very different kind of leadership gap. For one established Research and Insight consultancy, increasing client […]
14 July 2025
Published by Michelle Ansell on 14 July 2025
Oke Eleazu joined Michelle Ansell in The Impact Room following almost eight years with ManyPets, where he was to become UK CEO of the fast-growing insurance […]
9 December 2024
Published by Michelle Ansell on 9 December 2024
Categories
Each day, CEOs and senior leaders face immense pressure to drive results, inspire their teams, and deliver on ambitious goals. The stakes are high, with every decision impacting employees, customers, and the bottom line.
The most successful leaders understand one simple truth: you can’t do it alone. Exceptional leadership isn’t about having all the answers—it’s about surrounding yourself with the right people and creating an environment where they can thrive.
19 March 2024
Published by Michelle Ansell on 19 March 2024
Categories
- AI
- Board Careers
- CEO
- Chief Customer Officer
- Customer Experience
- Customer Experience ROI
- customer service
- Customer Service Industry
- Customer Strategy
- Douglas Jackson
- financial services
- Insurance
- Interviews
- Jobs
- Leadership
- Recruitment
- Recruitment Agency
- Retail
- Retained Recruitment
- Retained Search
- Talent Acquisition
- Talent Management
- Transformation/Change
- Utilities
One of the most significant contributions of a CCO is their ability to cultivate a customer-centric culture throughout the organization. By championing the importance of customer satisfaction, a CCO encourages every team, from marketing to product development, to prioritise the needs and preferences of customers.
19 March 2024
Published by Michelle Ansell on 19 March 2024
“ABI data shows the urgent need for action in order to increase diversity in the insurance and long-term savings sector. Ethnicity, age, gender, ability, socioeconomic backgrounds, there is a need to boost the attractiveness of the industry to people of all backgrounds. The Black, Asian and minority ethnic employees make up 10% of those holding entry level positions. At Executive and Board level this drops to just 2%. Improving diversity needs to be seen as a major long-term programme of cultural change that is properly resourced, planned, measured, monitored and supported by senior leadership.”