Customer Experience Archives - Page 3 of 7

5 February 2021

Published by Douglas Jackson on 5 February 2021

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Top 20 CX Stars

So incredibly proud that both myself and Hannah Louise Cox were nominated for and have now been listed in the Top 20 of the CX Stars 2021. This is the second year running we have both been featured across the Customer Experience community by leading publication Customer Experience Magazine.

28 May 2020

Published by Douglas Jackson on 28 May 2020

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Is Customer Experience Really Dead?

This is a subject that I have been pondering on for a long while, and it is a subject that seems to really be at the […]

4 May 2020

Published by Douglas Jackson on 4 May 2020

The New Customer and Employee Landscape

What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in […]

24 January 2020

Published by Douglas Jackson on 24 January 2020

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Attracting and Retaining The Skills For The Future.

I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the […]

27 November 2019

Published by Douglas Jackson on 27 November 2019

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Europe’s finest- ECCCSAs 2019

It was the biggest yet, with 1300 attendees from over 24 countries arriving at the Battersea Evolution for the 2019 European Contact Centre and Customer Service […]

14 November 2019

Published by Douglas Jackson on 14 November 2019

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The Future of Work in Contact Centres

The Future of Work in Contact Centres was this years theme and a topical subject for the annual CCMA UK National Contact Centre Conference, which was […]

11 October 2019

Published by Douglas Jackson on 11 October 2019

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Customer Experience Awards 2019

A 10th year anniversary for Awards International and the UK Customer Experience Awards. With almost 30 categories and 150 judges, the event was back at the […]

2 October 2019

Published by Douglas Jackson on 2 October 2019

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The Culture Code for Customer Experience and launch of The Judge Club.

An early breakfast at The Ivy Covent Garden for the launch of ‘The Judge Club’ from Awards International. This independent, not for profit body has been […]

12 November 2018

Published by Douglas Jackson on 12 November 2018

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‘Delivering World Class Service With a Human Touch’ – UK National Contact Centre Conference 2018

Ann-Marie Stagg and the CCMA, held the UK National Contact Centre Conference 2018 at the British Library. The theme; Delivering World Class Service With a Human […]