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19 August 2026
Insurance Customer Experience
Published by Douglas Jackson on 19 August 2026
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Insurance Customer Experience Is an Operating Model Issue

In the ever-evolving landscape of the UK insurance industry, characterised by digital transformation, shifting customer expectations, and dynamic regulatory changes, the pivotal role of Chief Operating Officers (COOs) cannot be overstated. As stewards of operational efficiency, these executives are tasked with orchestrating processes that drive success to new heights.
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27 June 2024
Published by Michelle Ansell on 27 June 2024
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A Deep Dive Into Top Priorities For Operational Support Leaders

What is of importance to the Operational Support Director and the COO, whilst Operational Support functions now are doing much more in a modern business, AI, tools Tech, Analytics etc you might be surprised at what comes out top in this research
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27 June 2024
Published by Michelle Ansell on 27 June 2024
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Do I Need A Resource Planning Director

What is a Resource Planning Director and Should You Hire one for your company? Video and more information inside.
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27 June 2024
Published by Michelle Ansell on 27 June 2024
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The Importance of Resource Planning, Analytics, and Customer Insight Roles

Operational Support functions are essential to running and effective and efficient operation, helping your business thrive. Find our why resource planning, insight and analytics roles are so crucial for your company and how to hire a good one
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19 March 2024
Published by Michelle Ansell on 19 March 2024
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The Chief Customer Officer – Who Are They and Do You Need One

One of the most significant contributions of a CCO is their ability to cultivate a customer-centric culture throughout the organization. By championing the importance of customer satisfaction, a CCO encourages every team, from marketing to product development, to prioritise the needs and preferences of customers.
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19 March 2024
Published by Michelle Ansell on 19 March 2024
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Applicant Unknown How AI Might Be Effecting Your Talent Acquisition

As artificial intelligence (AI) advances it's reach across our activities and lives, job applications and how job seekers apply for positions is coming clearly into view
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