15 July 2021Published by Douglas Jackson on 15 July 2021Categories Board Careers Diversity and Inclusion Douglas Jackson Employee Engagement Leadership Talent AcquisitionStartup diversity still has some way to go…Startup diversity lacks investment and recruitment initiatives, with over 50% of startups have no female senior leadership
13 July 2021Published by Douglas Jackson on 13 July 2021Categories Contact Centre IndustryWhen a wrong decision is better than noneWhen looking at top performing CEO's, the willingness to take decisive action was more likely to be a high-performing CEO
8 July 2021Published by Douglas Jackson on 8 July 2021Categories Analytics Automated Customer Service Chatbots Continuous Improvement Continuous Improvement/Process Improvment Customer Experience ROI Digital Experience Leadership multi channel customer experienceAutomation at what cost to service?The decline of customer service, people leadership and bots, what is the best balance?
28 June 2021Published by Douglas Jackson on 28 June 2021Categories Board Careers Contact Centre Industry Developing Resilient Leaders Leadership Talent Acquisition talent developmentIs The Chief Sustainability OfficerLeading investment company Blackstone, asked executives in companies controlled by its PE arm to regularly report on ESG matters
6 May 2021Published by Douglas Jackson on 6 May 2021Categories Awards Best Practice Board Careers Developing Resilient Leaders Douglas Jackson Employee Engagement Employees Executive Search Talent Acquisition talent development Talent Management The Impact RoomGreg Reed, Board Director and AdvisorHear from Greg Reed, Board Director and Advisor. Award Winning, high achieving executive, with a proven track record of delivering transformation and growth
28 April 2021Published by Douglas Jackson on 28 April 2021Categories Best Practice Contact Centre Industry Diversity and Inclusion Employees Leadership Performance Personal Development resilience Resilient Leadership Talent Acquisition talent development Talent ManagementHelp to move the dial when it comes to EDI…How important is EDI, Equality, Diversion and Inclusion, to you and or your business. Latest research on why diversity matters shows
13 April 2021Published by Douglas Jackson on 13 April 2021Categories customer service Customer Service Industry Customer Strategy Customers Insight/Analytics Leadership The Impact RoomJo Causon CEO Institute of Customer ServiceWe were delighted to welcome Jo Causon, Chief Executive Officer of Institute of Customer Service to the Impact Room.
9 April 2021Published by Douglas Jackson on 9 April 2021Categories Analytics Analytics Recruitment Career Development Customer Strategy Data Operational Support Resource Planning IndustryIs a Chief Planning Officer Next?What's Next For Planning... The rise of AI, Analytics and the role of a Chief Planning Officer, do you need to appoint one to your board room.
30 March 2021Published by Douglas Jackson on 30 March 2021Categories Contact Centre Industry Continuous Improvement Developing Resilient Leaders Diversity and Inclusion Douglas Jackson Hiring Resilient Leaders Motivation Performance Resilient LeadershipDo you have an Inner Cheerleader or Critic?Do you have nagging thoughts that you’re not good enough? This negative, self-critical voice can undermine how we feel