13 August 2013
In a challenging economy each and every hiring decision has the ability to make, or break a business, and help realise your goals and objectives. As […]
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- park plaza hotels
- Patty mcCord Netflix
- Paula Kennedy
- Payar
- PaymentSense
- Peak End Rule
- Pelican Business Services
- Performance Improvements
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- Perkbox
- Perry Fletcher
- persistance
- Personal Branding for Brits
- Personal development
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- personalise customer service
- Petchatz
- Phil Andrerson
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- Phil O'Sheil Operations Director ATOS
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- Phygital
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- political landscape
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- Premises
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- Pride
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- Professional Planning Forum
- Professional Recruitment Consultant
- Professor Moira Clark
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- Pschometric Testing
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- public service digital awards
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- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
- recruiting experience
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- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
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- Retail Customer Experience
- retail customer service
- Retained REcruiter Academy
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- Richard Brimble
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- robots
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- Shakespeare 400
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- Shawcross Bank
- Shop Direct
- Shop Direct Group
- Silver award
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- Site Director
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- skills for the future
- Skipton Building Society
- Sky
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- Skype interviews
- social customer care
- social customer experience
- social customer service
- Social Engagement
- Social Media
- Social Media Customer Enagement
- social networks
- social protection of brand
- Software as a service
- Solar Plants
- Solus Arc
- south africa
- Sparks Grove UK
- Speech Analytics
- SQ
- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
- Staples
- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
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- The brewery
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- The Customer Lifeguard
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- The Forum
- The Forum online
- The Founder
- The Future of Insurance
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- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
- The Great Birtish Businesswoman Awards
- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
- The Majestic Harrogate
- The Majestic Hotel
- The Met Police
- The Method
- The new customer service and contact centre landscape
- The Perfect handshake
- The Pirate Castle
- The Pirates Castle
- The Share Centre
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- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
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- UK National Contact Centre Awards 2015
- UK National Contact Centre Awards 2017
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- values
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- Vice President
- Vice President Digital Sales & Marketing
- Video applications
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- Video chat
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- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
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- Virtual Reality
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- vita student
- Vitality
- Vitality UK
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- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
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- webinar
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- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
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- winners
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- Winning with Customer Experience
- Winning with CX
- wisdom
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- Women Leaders
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- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
23 July 2013
Published by Douglas Jackson on 23 July 2013
For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Customer Experience Evangelist and a real advocate for Employee Engagement. Karen’s previous […]
8 July 2013
Published by Douglas Jackson on 8 July 2013
Last Friday, TeamDJ were at the Customer Service Training Awards and once again, we were extremely proud to be involved as a live judge and sponsor of […]
18 June 2013
Published by Douglas Jackson on 18 June 2013
Our guest blog this week is from Keith Stapleton, Keith is one of the co-founders of Select Planning; a team of award winning consultants, each with extensive […]
15 May 2013
Published by Douglas Jackson on 15 May 2013
Have you thought about taking your contact centre career offshore and living life as an expat? With the continued growth and development of offshore contact centre […]
1 May 2013
Published by Douglas Jackson on 1 May 2013
This week, TeamDJ joined almost 600 delegates and The Professional Planning Forum at the Chesford Grange Hotel in Kenilworth for their 2013 Customer Strategy & Planning […]
10 April 2013
Published by Douglas Jackson on 10 April 2013
Good, continuous training is important in any and every environment and done well, will add value to both individuals and the company. The Contact Centre and […]
20 February 2013
Published by Douglas Jackson on 20 February 2013
Categories
For those of us working across the Customer Contact space, Customer Experience is not a new concept, however, dependant on which company, or organisation you talk […]
23 January 2013
Published by Douglas Jackson on 23 January 2013
As with most years, there have been a deluge of articles posted already in 2013 making many predictions as to the trends, factors and challenges of […]