24 July 2020
What does basketball and burgers have to do with resilient leadership? Learn more in this short article.
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- Phygital
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- political landscape
- poly
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- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
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- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
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- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
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- Recruiters
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- resource planning recruitment
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- Retained REcruiter Academy
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- retaining talent
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- Revenue Growth
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- RHP
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- robots
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- Sales
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- Scheduling
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- screening CV's
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- social customer care
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- Social Media Customer Enagement
- social networks
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- Solar Plants
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- south africa
- Sparks Grove UK
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- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
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- startup
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- The brewery
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- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
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- The Guardian
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- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
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- The Majestic Harrogate
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- The Met Police
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- The new customer service and contact centre landscape
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- The Pirate Castle
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- then be understood
- therockabellas
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- UCAS
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- Virgin Atlantic
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- vita student
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- voice biometrics
- voice of the Customer
- voice technology of the future
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- vulnerability
- vulnerable customers
- waitrose
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- Water
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- Webchat
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- webinar
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- westminster bridge
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- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
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- winners
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- wisdom
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- workforce management
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- You're fired
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- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
7 April 2020
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the planning space. Several conversations have been around […]
1 November 2017
Published by Douglas Jackson on 1 November 2017
Since working for Douglas Jackson and recruiting experienced leaders and practitioners for the Customer Insight, Analytics, CRM and Product industry, I am now far more aware […]
22 September 2017
Published by Douglas Jackson on 22 September 2017
Categories
- business intelligence
- Candidate Experience
- Candidates
- Career Development
- Clients
- Contact Centre Industry
- Continuous Improvement
- Continuous Improvement/Process Improvment
- CRM
- Customer Contact
- Customer Experience
- Customer Experience ROI
- customer insight
- Customer Service Industry
- Customer Strategy
- Customers
- Data
- Digital Experience
- Employee Engagement
- Employees
- Executive Search
- Insight/Analytics
- Jobs
- omni-channel
- Programmes/Projects
- Recruitment Agency
- Resource Planning Industry
- Retained Recruitment
- Retained Search
- Social Recruitment
- Talent Acquisition
- Talent Management
- Transformation/Change
- Video Recruitment Tools
After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield […]
26 April 2017
It’s that time of year again and this year to Harrogate, home of the famous Betty’s Tea Rooms and Turkish Baths for the Customer Strategy and […]
24 November 2016
Published by Douglas Jackson on 24 November 2016
Last week we were back at The National Data, Analytics & Insight Conference 2016, hosted by The Forum, which, once again proved to be a great […]
24 May 2016
Published by Douglas Jackson on 24 May 2016
Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a […]
29 October 2015
Published by Douglas Jackson on 29 October 2015
How do we better recruit resource planner and analytical talent in a skill short market?