30 September 2016Published by Douglas Jackson on 30 September 2016Categories Awards Best Practice Contact Centre Industry Customer Contact Customer Experience Customer Experience ROI customer service Customer Service Industry Customer Strategy Customers Growth of Customer Experience LeadershipUK Customer Experience Awards 2016Last week we were back at the Park Plaza, Westminster Bridge for the 2016 UK Customer Experience Awards. With one of the best views from a […]
25 November 2015Published by Douglas Jackson on 25 November 2015Categories Contact Centre Industry Customer Experience Customer Experience ROI customer service Customer Service Industry Customer Strategy Logistics multi channel customer experience RetailCustomer Service Delivered to Your Door?At the end of 2014, consumers spent more money than ever online; with Black Friday, Cyber Monday, an improving economy and the pre/post-Christmas spend, we generated […]