29 January 2026
The Impact Room Leadership Podcast Carole Layzell joined Michelle Ansell in The Impact Room to discuss a career spanning more than three decades across banking, customer […]
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- Odigo
- ofcom
- Office Safety
- Offshore Careers
- offshore contact centre
- Offshore jobs
- Old Mutual Wealth
- Olivia Greenburg
- Olympia
- Olympics
- omni channel
- Omni-channel Customer Experinece
- omnichannel
- omnixco
- on boarding
- onboarding
- Onboarding new employees
- One Housing
- Online awards event
- op 50 Customer Experience
- Open Market
- Operational Leader
- operational planning
- operational support
- Operational Support Director
- Operational Support Directors
- operational support planning
- opportunities offshore
- Opportunity
- Ops Talent
- Optivo
- Organisational Misbehaviourists
- Our Greatest Team
- out dated recruitment
- out-law.com
- outbound data
- outbound dialler
- outbound performance
- Ovo Energy
- Oxford VR
- PA Housing
- Palladium Digital
- papyrus
- parcel delivery
- park plaza hotels
- Patty mcCord Netflix
- Paula Kennedy
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- Perry Fletcher
- persistance
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- Personalisation of the Customer Journey
- personalise customer service
- Petchatz
- Phil Andrerson
- Phil Coole
- Phil O'Sheil Operations Director ATOS
- Philippines Jobs Opportunities
- Phygital
- Pindrop
- Plantronics
- political landscape
- poly
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- PPF Heroes
- PPFCONF
- Premier Inn
- Premises
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- Pride
- Primeast
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- Professor Moira Clark
- Project Manager Recruitment Consutlants
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- protection of your brand
- Proven Recruitment Consultants
- Pschometric Testing
- psychometric job evaluation
- public service digital awards
- Pusula Call Center
- Qstory
- Quality
- Quality in Contact Centres
- Quality Solutions Director
- quarsh.com
- RAC
- Rachel Clacher
- rackspace
- Raconteur
- radisson blu edwardian
- Rank Group Director of Customer Services
- Ray Kroc
- rbs
- Reach Contact
- Reach for the Stars
- real results training
- Rebecca Lawrence
- Recruit a Customer Experience Director
- recruit business intelligencespecialists
- recruit good contact centre people
- Recruiters
- recruiting
- Recruiting Competent Leaders
- recruiting experience
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- Recruiting Great Candidates
- recruiting great talent
- recruiting remotely
- recruitment
- recruitment advice
- Recruitment Agency
- recruitment assessment tools
- recruitment change
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- recruitment consultant candidate experience
- Recruitment Consultant for Customer Experience
- Recruitment Consultants
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- recruitment is easy
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- recruitment tips
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- Red Funnel
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- RHP
- Richard Abdy.
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- royal bank of scotland
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- Salary Survey
- Sales
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- Sandra Peaston
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- Santander
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- Shakespeare 400
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- Sky
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- social customer care
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- Social Media Customer Enagement
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- social networks
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- south africa
- Sparks Grove UK
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- stability in an uncertain market
- staffordshire county council
- Stakeholder Interactions
- Standard Life
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- Star Wars
- Star Wars the Force Awakens
- startup
- startupdiversity
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- startups
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- success
- Successful CEO
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- successful induction programmes
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- Sue Preston
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- sustainability
- Suzi Caesar
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- talent acquisition strategy
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- Tammy Martin Omni Channel Director
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- Team GB
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- team work
- TeamDJ
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- Tech Mahindra
- Tele2
- Telefonica
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- Teleperformance Greece
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- Tempcover Ltd
- Tesco Bank
- Tesco Mobile
- Teviot Creative Ltd
- Thames Water
- the body coach
- The brewery
- The Brewery Venue
- The British Library
- The Co-Op
- The Customer Lifeguard
- The Daily Goat
- The English Spa
- The Forum
- The Forum online
- The Founder
- The Future of Insurance
- The future of retail
- The future of the Contact Centre
- The Future of the Contact Centre Conference
- the future of work in contact centres
- The Game of Thrones
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- The Guardian
- The Holly Private Hospital
- The Ice Maiden Expedition
- The Impact Room Podcast
- The Independent
- the ivy
- The Ivy Harrogate
- the judge club
- The Last Dance
- the mad scientists
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- The Majestic Hotel
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- The new customer service and contact centre landscape
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- The Pirate Castle
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- The White company
- The Worlds Greatest Living Explorer
- then be understood
- therockabellas
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- Thomson Reuters
- Three
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- Tim Routledge
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- Top 10 Customer Experience Influencer
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- toptips
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- training delivery
- Training Manager
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- TSB
- TSB Customer Experience
- TTEC
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- Twilio
- UCAS
- UK Customer Experience Awards
- UK Digital Experience Awards
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- UK National Contact Centre Awards
- UK National Contact Centre Awards 2015
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- Universal Pictures
- UPC
- Uri Hasson
- User Experience
- Utilities
- Utilities Business Woman of the Year
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- UX
- Valtech Limited
- Value Retail
- values
- Ventrica
- Verint
- Veripark
- Verizon
- Vertical Markets
- Vestel
- Vice President
- Vice President Digital Sales & Marketing
- Video applications
- Video Assessment Recruitment
- Video chat
- Video Customer Service
- video interviewing
- video interviews
- Virgin Atlantic
- Virgin holidays
- Virgin Media
- Virgin Money
- Virgin Trains overall winner
- virtual coaching
- virtual hiring
- Virtual interviews
- virtual management
- virtual performance
- Virtual Reality
- virtual recruitment strategy
- vita student
- Vitality
- Vitality UK
- Vivid housing
- Vodafone
- Vodafone Chatbot
- voice biometrics
- voice of the Customer
- voice technology of the future
- Volkswagon Group Roadside Assistance
- vulnerability
- vulnerable customers
- waitrose
- Walking Dead
- warner bros
- Water
- Wealthify.com
- Web Chat
- Webchat
- Webhelp
- WebhelpUK
- webinar
- Wellbeing
- Wembley Stadium
- westminster bridge
- WFM
- what is the best recruitment
- What makes a top leader
- What makes good performance
- what recruitment consultant should I choose
- which recruiter to choose
- Which?
- Why Choose Water
- Wilko
- Will.i.am
- winners
- Winning Teams
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- wisdom
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- Women Leaders
- Worforce
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- Workers Voice
- Workforce
- workforce management
- Workforce Optimisation
- Workforce Planning
- World Boxing Champion
- World Remit
- Worst Customer Service
- WUN
- XLN Business
- YapiKredi
- Yotel
- You're fired
- Your Personal Brand
- Zaheer Gilani
- Zig Ziglar Quote
- Zuto
17 December 2025
Published by Michelle Ansell on 17 December 2025
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Published by Douglas Jackson on 13 April 2021
We were delighted to welcome Jo Causon, Chief Executive Officer of Institute of Customer Service to the Impact Room.