4 February 2016Published by Douglas Jackson on 4 February 2016Categories Best Practice Contact Centre Industry customer service Customer Service Industry Customer Strategy Growth of Customer Experience multi channel customer experience telecommunicationsWe Can’t Live Without Them so Why Do We Hate Them So?Mobile Phones, Broadband, TV and WIFI, we just can’t live without them. So why, oh why do we dislike our telecommunications, or network providers so little?
9 December 2015Published by Douglas Jackson on 9 December 2015Categories Awards customer service Customer Service Industry Digital Digital Experience omni-channel Social Customer Service social mediaThe Digital Experience Awards 2015It was pleasure, as always, to be a part of this years’ Digital Experience Awards at the Riverbank Park Plaza, London, and to chair the judges’ […]