27 April 2016Published by Douglas Jackson on 27 April 2016Categories Analytics Recruitment Awards Best Practice Business Planning Contact Centre Industry Customer Strategy Customers Digital Experience multi channel customer experience omni-channel Performance Resource Planning IndustryCustomer Strategy & Planning 2016 – All The World’s a StageThis year, Customer Strategy and Planning headed to Stratford-upon-Avon on the weekend of the 400th anniversary of William Shakespeare’s death, so the conference was full of […]