Thomas Moore: Modern Operational Leadership, AI and the Future of Customer Operations
6 February 2026
Chief Transformation Officer Recruitment for a UK Building Society
5 March 2026
The Challenge
Scaling business, regulated environment, system migration, data-led leadership.
The Search Strategy
Salary benchmarking, role shaping, 80-person longlist, sector mapping.
Assessment and Selection
Behavioural profiling, six-person shortlist, interview guide, stakeholder support.
The Result
Successful appointment, fast start, strong candidate endorsement.
What This Demonstrates
- Utilities executive search
- Operations Director recruitment
- Regulated sector leadership
- Data-led operations
- Transformation and systems migration
- Behavioural assessment
- Salary benchmarking
Hiring an Operations Director or senior operational leader in Utilities?
Talk to Douglas Jackson about retained executive search.
