Build the operational support and insight leadership that turns complexity into performance.
We help COOs and Customer focussed functional leaders hire senior Operational Support, Resource Planning, Insight, Analytics, CX and AI leaders who make data useful, planning reliable, and delivery measurably better.
Less noise. More clarity. Better outcomes.
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Workforce and resource planning that actually holds in the real world
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Insight and analytics that drives decisions, not dashboards
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AI, tools and automation leadership that improves efficiency without breaking customer experience
Operational Support Leadership Executive Search, Recruitment Consultants
Operational Support and Insight leaders who make the organisation work better.
Operational Support & Resource Planning
Data, Analytics & Insight Leadership
AI, Tools & Technology Enablement
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Directors and Heads of Operational Support, CX and Journey Design
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Resource, Workforce and Capacity Planning leaders
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Planning, MI and performance optimisation specialists
Focused on creating stability, predictability and scalable delivery across complex operations.
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Heads of Data, Analytics and Business Intelligence
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Customer Insight and Performance leaders
- CX, Journey, Improvement and Optimisation
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Data governance and insight strategy specialists
Turning data into clear insight that leaders can actually act on.
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AI and Intelligent Automation leads
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Tooling, platforms and operational tech leaders
- WFM, CCaaS and Professional Service Consultants
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Change and transformation specialists bridging tech and operations
Ensuring AI and automation improve efficiency and CX, not create new risk.
Operational Support is no longer a back-office function.
Today, resource planning, insight, analytics and AI capability sit at the heart of operational resilience, customer outcomes and cost control. We partner with organisations to hire leaders who can join the dots between data, delivery and decision-making.
Who we typically partner with
We work with senior leaders responsible for operational performance, efficiency and enablement, often in complex, regulated or customer-critical environments where poor planning, weak insight or misused technology creates real risk.
This work is typically led by:
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Chief Operating Officers (COOs)
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Chief Data Officers and Heads of Data & Analytics
- Chief Customer Officers
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Customer, CX and Operations Directors
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Transformation, Planning and Enablement leaders
Why this matters
Most organisations are being asked to do more with less, while simultaneously improving customer outcomes, embedding AI and managing regulatory and operational risk. The gap we see most often isn’t ambition, it’s capability. Hiring the right operational support and insight leaders at the right moment makes the difference between strategy on paper and results in practice.
How we deliver leaders who stay, perform and scale with you
Our Impact 360 methodology goes beyond filling roles. It’s designed to reduce hiring risk, improve long-term retention and ensure operational support and insight leaders succeed in complex, evolving environments.
Identify the right leadership profile
Identify the right leadership profile
De-risk delivery and retention
We start by getting under the skin of the operational, data and planning challenges you’re facing, not just the job description. That includes organisational context, system maturity, leadership dynamics and future pressure points.
We map the market for proven leaders and subject matter experts who have already delivered in similar environments, balancing technical capability with behavioural fit and leadership impact.
Through structured assessment, behavioural insight and rigorous referencing, we focus on appointing leaders who will embed, influence and deliver, not just start well.
Diversity proof
Since 2017, 57% of the leaders we’ve appointed have been from diverse backgrounds, strengthening decision-making, performance and long-term outcomes.
What our clients say
Recent operational support and insight leadership appointments
A snapshot of senior operational support, insight and enablement leaders we’ve successfully appointed into complex, customer-critical organisations.
Director of Resource Planning
Customer Insight Director
Solutions Delivery Consultant
Trusted by senior leaders in complex, customer-led organisations
Let’s talk about your operational support CX and insight leadership
If you’re reviewing your operational support, CX, planning, insight or AI leadership, or sense gaps emerging as your organisation scales or transforms, a short, confidential conversation can help clarify next steps.
Operational Support Leadership Articles and Insight.
A selection of leadership articles across marketing, resourcing, Insight, AI, Data and Technology transformations and insight which feature in Planning and Insight Spotlight. A headhunters guide to operational support and resourcing leadership, with tips, news & thoughts for business & individuals across the operational support community.
