Hiring better Chief Customer Success Officers, SVP and Director of Customer Success for your SAAS & Professional Service business
What is Customer Success?
It's a good question.
Similalry to CX, Customer Success is charting it's course, not always successfully.
Many organisations have tried and some have failed to see the returns of these functions and key roles, all of that said, our Movers Reports and annual Customer Director Report, continually see the creation of significantly more leadership roles across Customer Success and now also Client Success.
The role of a Customer Success leader is predominanly found in SAAS and Professional Services firms.
Whilst similar to Customer Experience in a good number of ways, it should not be considered a similar role, although that said, there is real gold in the combination of a strong Customer Success, Customer Experience strategy, coupled with a Chief Growth Officer, Sales Director, or Chief Revenue Officer... perhaps one for the Chief Customer Success Officer then?
We have hosted a number of award winning Customer Success leaders on our podcast, The Impact Room, here are just a few highlighted.
Hear from some award winning Customer Success Directors
Find out how Lara made sure of delivering +25% uplifts and 8 figure lead sales across their scaling SAAS business and a whole host more.
Chief Customer Success Officer, Chief Growth Officer, or Director of Customer Success?
Planning, Analytics, Insight
Customer and Operations
Transformation and Change
