Professional Recruitment & Executive Search Services for Customer Focussed Organisations

Call on the experts

Customer-centric businesses rely on acquiring and retaining the very best Customer Contact subject matter experts; Customer strategists, Customer Experience evangelists, Digital Contact experts, Contact Centre Leaders and Managers, Customer Service specialists, Programme Managers, Resource Planners, Customer Insight Analytics and Transformational Change delivery. Recruiting leaders who can define, develop and deliver the best customer and digital contact strategy for your business can help achieve improved customer advocacy, more highly engaged employees, increased sales and reduced costs.

Our team has over 80 years’ recruitment experience between them, with 20+ years’ specifically within Customer Contact Recruitment Consultancy and Customer Strategy Executive Search. Douglas Jackson works exclusively to recruit executive level, management and strategic level appointments for UK, international and offshore Customer Strategy, Digital, Contact Centre, Call Centre, Telesales and Customer Service markets. Recruiting at Director, Head of Department, Managerial as well as skilled support Analyst levels, we offer a professional, personal and honest service, working with you as a true recruitment partner.

Why Douglas Jackson?

Every one of our experienced Recruitment Consultants has proven Customer Contact, Customer Experience, Telesales, Contact Centre, Digital Contact, Planning & Analytics, or Customer Service recruitment experience and extensive industry awareness; our consultants are further aligned to specific vertical markets including: Finance, Banking, Insurance, IT, Telecommunications, Utilities, Online, Housing, Facilities Management, Retail, Travel, Consumer Goods, Outsourcing and Public Sector/Not for Profit.

Through our people we have developed a first class network within the constantly evolving Customer focussed world – you will see our consultants at many industry events and conferences, we are also proud to judge for many of the industry bodies and awards programmes. All of this helps keep us ahead of the game and at the forefront of our sector. Client, or, candidate, the quality of your experience of working with us is essential to our reputation. If we exceed your expectations, please spread the word. If for any reason you feel we fail to deliver, please inform us and we’ll address your concerns.
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