We chose Michelle at Douglas Jackson specifically over other more well-known Search firms because of her sector experience and this expertise certainly shone through throughout the search process for the Director of Customer Experience
A significant support to myself and my organisation in sourcing some top senior leadership capability. A wide and diverse understanding of a range of sectors and business areas and will work hard to deeply understand your needs and requirements not only from a skills and capability point of view but also from a values and culture point of view.
I have found Douglas Jackson a breath of fresh air. Out of the many agencies I have dealt with it is refreshing to deal with a recruitment professional that follows company processes, respects our business, and listens and understands intently to our requirements before providing candidates that are exactly on the money. They have recently placed a candidate with us who was everything we were looking for. Highly recommended professional that is able deliver quality candidates. Excellent customer service
Underrepresentation in the boardroom. Why Social Housing is a great place to work.
Chyrel Brown is an industry veteran with over 20 years serving Housing Associations, and former Chief Operating Officer for One Housing, apassionate advocate for both the social housing sector, and inclusion.
Tech’s biggest barrier isn’t code it’s culture and until we fix that we won't fix the gender pay gap
Join us as we learn from Douglas Silverstone, Director of Technology at Southern Housing, former Chief Data Officer at the Money and Pensions Service and passionate advocate for diversity in tech.
Leading with Courage, Challenging Conventions and Building Bridges that Matter
Jane Smith is the Chief People Officer at Curo Housing. Jane has a fascinating personal story of resilience and navigating the uncomfortable. Sharing valuable insights on leadership, resilience, and fostering a culture of inclusivity and impact
We Can’t Keep Doing This! Why Housing Innovation Is Broken (And What Must Change)
Hear from Stewart Davison, Managing Director of Elehan Consulting and founder of a peer community exploring SME and SaaS initiaitves wthin Housing Associations and Property, Vice Chair at Elim Housing
True Inclusion Happens When We Recognise Everyone's Lived Experiences
We were delighted to be joined by Cordelia Johnney, Award Winning Head of Equality Diversity and Inclusion at Stonewater Housing, to learn more about how to build a more inclusive workforce.
Housing Association Executive Search, Leadership and Subject Matter Expert Recruitment Consultancy
Housing Association Leadership Executive and Professional Search________
At Douglas Jackson, we partner with Housing Associations, social landlords and organisations serving the housing sector to appoint exceptional leaders who deliver lasting impact. As an independent, boutique executive search and recruitment consultancy, we work with CEOs, COOs, HR Directors, and senior leadership teams to identify and secure diverse, high-performing talent who stay longer, perform better, and drive meaningful change.
Our track record includes senior appointments and subject matter expert hires for some of the UK’s largest and most complex Housing Associations, including G15 members, award-winning organisations, and ambitious mid-sized and scaling providers. We have also delivered leadership talent to innovative businesses serving the sector, from proptech to housing service providers, enabling them to transform operations, improve customer experience, and achieve sustainable growth.
We have successfully recruited roles including Chief Customer Officer, Operations Director, Executive Directors of Housing, Director of Assets, Director of Resources, Heads of Customer, Complaints, Insight, Data, and other specialist leadership positions across Customer, Information, Operations, Strategy, Digital, Marketing, Transformation, Analytics, AI, CX and Contact Centre services.
Our approach is highly confidential, consultative, and partnership-driven, focused on achieving the right outcome for every client and every hire.
Hiring Exceptional Board, Executive Directors and Subject Matter Experts across Housing.
Empowering Housing Associations with Exceptional Leadership
At Douglas Jackson, we partner with Housing Associations of all sizes, from G15 members to ambitious regional providers, to appoint leaders who deliver lasting impact for residents, teams, and communities. Our expertise spans permanent, fractional, and interim appointments for Non-Executive Directors, Executives, and Senior Leaders, helping housing organisations strengthen their leadership, improve retention, and achieve sustainable transformation.
Building Strong Foundations for the Future, Recruiting proven leaders who deliver operational excellence, safeguard service quality, and future-proof housing provision.
Navigating Regulations with Expertise, Appointing specialists who ensure compliance, mitigate risk, and maintain trust with residents, regulators, and stakeholders.
Leading Sustainability in Housing, Securing leaders who champion green initiatives, drive energy efficiency, and embed ESG into housing strategy.
Driving Diversity, Inclusion & Resident-Centric Innovation, Building leadership teams that reflect the communities they serve, improve resident experience, and foster new solutions.
Specialist Leadership for Every Function, Delivering senior talent in Operations, Customer, CX, Insight, Assets, Proptech, and Transformation, ensuring every area is led by subject matter experts.
Cross-Sector Reach for Diverse Talent Pools, Leveraging our deep sector knowledge and cross-industry network to uncover the best leaders from inside and outside housing, giving our clients the broadest and most innovative options for every hire.
When exceptional leadership matters, our proven Impact 360 Search Process ensures you hire the right people, those who stay longer, perform better, and deliver measurable results.
Join us as we hear from Chyrel Brown, a seasoned Executive Leadership Consultant and the former Chief Operating Officer at One Housing, with a remarkable 20-year career dedicated to Social Housing. Chyrel also serves as a Non-Executive Director for both the Health and Safety Executive and the University College London Hospitals. Chyrel is truly passionate about fostering a positive and inclusive organizational culture and climate, where everyone can thrive and make meaningful contributions.
In a recent podcast episode we were joined by Douglas Silverstone, Director of Technology at Southern Housing, former Chief Data Officer at the Money and Pensions Service and passionate advocate for diversity in tech. Douglas lifts the lid on the real opportunity to close the gender pay gap through smarter STEM pathways. He shares why neurodiverse teams are critical for innovation, and reveals how we need to rethink what leadership in tech truly looks like.
Schedule a no obligation meeting to discuss more about how best to hire your next Senior Director, or Leadership Hire
Take a look at some of our recent Housing Association Success and Case Studies:
A Customer Experience Director for a Large Housing Association
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- A Director of Customer Experience for a G15 Housing Association.
- An Operations Director for a small Housing Association
- Head of Customer Experience Interim for a mid-sized Housing Association
- A Customer Experience Director for a Large Housing Association
- A Research and Intelligence Manager for a mid-sized Housing Association
- Executive Director of Customer Service for a G15 Housing Association
- A Head of Customer Insight for a Housing Association
If you are considering an Executive Director, Senior leadership appointment, or subject matter expert hire across your Housing Association business then Douglas Jackson are leading the way in Customer Experience and Operational professional and executive search.
Diversity in Housing
We often hear when talking to leaders across Housing Associations and other sectors about the challenges they face when looking to develop and hire diverse leaders.
Many cite the fact that their present recruitment methods and or partners are unable to attract the quality and the quantity of talent either from within the sector, or with the right skills, experience.
We were approached by a G15 Housing Association who wanted to focus on diversity across gender and ethnicity for an Executive Director level position.
We agreed to consider talent from both inside and outside the Housing sector, focussing on industries which might have transferrable skills, as well as those who had worked in highly regulated industries and these were the results produced from the search. From an ultimate longlist of 269, 40% came from a BAME background and 56% were Female.
By having a more representative, balanced shortlist the organisation were able to see a mix of skills, experience and options they otherwise might not have seen, allowing them to consider more diverse talent.
We chose Michelle at Douglas Jackson specifically over other more well-known Search firms because of her sector experience and this expertise certainly shone through throughout the search process for the Director of Customer Experience