Creating and developing Employee and Customer Experience will differentiate your business and brand. The ability to identify and hire the talented leaders, skills and subject matter experts to advance and deliver your vision, ambition and goals is critical to any successful business.
Retained Search is not just for the C-Suite. It is a highly effective, thorough, professional process to enable you to make informed decisions and hire the right talent, skills and behaviours you need.
Working in partnership, retained search offers a confidential service, extensive research, market insight, talent mapping, and networking to produce a long-list of candidates. A thorough screening, interview and selection process follows to generate a shortlist. A transparent, open, collaborative and committed partnership, we are with you at every stage of the process.
As Douglas Jackson are established recruitment experts across customer disciplines, we have a distinct advantage over many of the more traditional, larger Executive Search firms. We already have 13 years worth of success, established relationships, talent pools and professional networks, giving us an excellent starting point and removing the time to market and initial research required by a provider who is less entrenched within this market. We already know ‘what good looks like’.
Our retained search offering is tailored to each individual assignment, with a flexible fee structure and the additional inclusion, if selected of Douglas Jackson Search a digital executive search, award-winning recruitment platform, delivering cutting-edge behavioural assessments and comprehensive candidate introductions, which raises the success, longevity and retention of your hires and reduces your cost, time and risk.
We have supported many globally leading organisations, FTSE 100, award winning, as well as technology disruptor, or start-up brands and SME’s, to successfully hire C level, Directors, Leaders, ‘Head of’ appointments and subject matter expert skilled hires, including; Chief Customer Officer, Customer Strategy Director, Customer Experience Director, Customer Service Director, Contact Centre Director, Programme Director, Digital Director, VP Customer Success, Customer Insight Director, CRM Director, Head of Resource Planning and Operations Director roles.
We have developed a pool of top-flight, proven candidates across Operations, Service, Sales, Customer Strategy, Customer Experience, Customer Insight, Customer Success, CRM, Resource Planning, Contact Centre and Customer Services, offering a diversity of skill-sets, vertical market sector knowledge and business-critical expertise.
With a retained search, it is imperative that the opportunity is presented to individuals who match your requirement, whether or not they are actively looking for a new role. We then go on to undertake in-depth candidate screening, interviews, job and behavioural profiling, to establish career history, competency, organisational capability, culture fit and aptitude.
Only those high-calibre candidates offering the best fit and behavioural match, for your specific requirements and business, will then be presented to you on a ‘short-list’-reducing the number of people you need to screen and interview, speeding up the selection process and maximising business critical management time.
As your retained recruiter, Douglas Jackson will work in total partnership with you, sharing your commitment to finding absolutely the right candidate. Our experience proves that conducting a more professional, highly personalised search process results in a more successful hire.
Contact us for a free demonstration, or no obligation, confidential discussion to learn how we can help attract exceptional talent to your organisation on 0345 620 9720.