UK CEO of Insurtech ManyPets
Head of Operational Resource Planning, Legal & General
USA CEO of Insurtech Many Pets, Steve Long
COO and CO-Founder Arma Karma Insurtech, Chris Frogner
Atlanta Group COO, Chief Customer Officer, Stella Group, COO, Karen Hogg
Chief Operating Officer, Managing Director Ageas, Kwik Fit Insurance, Alan Brown
A real level of honesty, forthrightness and transparency. The attention to and level of detail was really impressive.
I cannot recommend Michelle and her team highly enough. The level of time taken to understand the requirements of both Clients and Candidates is exceptional, and undoubtedly the best I have seen in their industry, based on my 20 years experience, and more than 10 years working with Michelle and Douglas Jackson. This is reflected in time taken, detail and passion and drive to get the best possible outcome. Coupled with a detailed interest in their chosen field makes them the easy choice and recommendation to work with.
I have found them to be really approachable and professional. They helped me make a number of career decisions and are always available for advice and updates on what is happening in my Industry. I would recommend Douglas Jackson for any recruitment needs either as an employer or an individual thinking about making a career move
Insurance, Banking and Financial Services
BFSI Executive Search and Recruitment Services
We help you hire more impactful insurance and financial service leaders as well as critical subject matter experts to drive and deliver performance, scale, growth and transformation.
Retention Rate
Years Experience
Diversity
Insurtech, Fintech, SaaS, BPO providers
Suppliers to the Insurance and BFS markets
A commitment to more diverse long and shortlists. A fully transparent partnership approach dedicated to hiring the right individual. Screening out vs screening in approach. Competitor and market insight.
Completed
Impact 360 Process
Proven Results
Hear from Vicki Joshi as she sits down with our Banking, Financial Services and Insurance Practice Lead and Subject Matter Expert John Montgomery.
Vicki is the former Chief Customer and Brand Officer at Axa and shares why the insurance industry is missing a £27 billion opportunity.
Vicki comes with over 20 years of experience across market research, CX strategy, and leadership roles and provides deep insight into what today’s customer really expects and where the insurance industry is falling short.
Insurance, Banking, Fintech and Financial Service Executive Search, Leadership and Subject Matter Expert Recruitment Consultancy
At Douglas Jackson, we help leading Banking, Financial Services, and Insurance (BFSI) organisations hire exceptional leaders who make a lasting impact. As an independent, boutique executive search and recruitment consultancy, we partner with CEOs, COOs, HR Directors, and senior business leaders to identify and secure diverse, high-performing talent who stay longer, deliver stronger results, and drive transformation.
Our track record spans senior appointments and specialist subject matter expert hires for blue-chip, global, and award-winning brands, as well as scaling and transforming businesses within the BFSI sector. We have successfully delivered leadership talent across key areas including Chief Customer Officer, Operations Director, Sales Director, Customer Experience Director, Chief Transformation Officer, and functional specialists in Claims, Pricing, Underwriting, Product, Payments, Fintech, and Insurtech.
By combining deep market knowledge with a highly personalised, data-led search process, we help our clients strengthen their leadership teams, navigate complex market change, and achieve sustainable growth and improved exit values.
We offer a completely confidential service proposition, working in true partnership with you to achieve the right outcome for all.
Since 2017, 57% of our appointments were from diverse individuals, with 24% coming from other ethnic and minority groups.
Customer | Operations | Brand | Experience | Digital | Strategy | Planning | Marketing | Claims | Insight | Product | Analytics | CX/DX | Contact | Service | Success | Forecasting | Underwriting | Pricing | Data | SaaS | Transformation | AI
Hiring Exceptional Insurance, Fintech, Banking and Financial Service Leaders
Delivering Impactful, Diverse Leadership for Insurance, Banking & Financial Services
We partner with leading organisations across the Banking, Financial Services, and Insurance sectors, including SaaS, Fintech, and Insurtech, to appoint exceptional leaders who drive transformation, innovation, and sustainable growth.
Driving Digital Futures - Placing transformative leaders who deliver customer-centric digital strategies, shape new products, and lead market innovation.
Championing Diverse Leadership - Building inclusive leadership teams that reflect your customers, create better solutions, and achieve stronger business results.
Ensuring Operational Excellence & Compliance - Securing leaders who uphold the highest standards, strengthen governance, and deliver efficiency at scale.
Leading Through Disruption - Appointing visionaries who navigate complex change, accelerate digital adoption, and future-proof your organisation.
Whether you are seeking a Non-Executive Director, Executive, or Senior Leadership professional on a permanent, fractional, or interim basis, our proven Impact 360 Search Process helps you hire high-performing leaders who stay longer, deliver more, and set new benchmarks for success.
John Montgomery Practice Lead at Douglas Jackson is joined by Eoin Lyons, CEO of OPAL, Outsource Professional Administration Limited who serve the finance, banking and insurance industry. Eoin previously was COO of Axa Partners. Learn more from Eoin on being a successful C-Suite leader who has managed and strategised many professionals across the Insurance and wider FS industries. What he thinks are some of the challenges facing the market at the moment.
Schedule a no obligation meeting to discuss more about how best to hire your next Senior Director, or Leadership Hire
Insurance and Financial Services Case Studies
Take a look at some of our recent Case Studies:
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- A Multi-Channel Strategy Director for one of the UK's Largest Insurance companies
- Operations Director for a scaling mid sized Insurer
- Commercial Director for a PE backed, scaling warranty Insurer.
- A Customer Experience and Optimisation Lead for a scaling Insurtech
- Head of Claims - COO for a global business process management, and outsourced claims management company
- Customer Service Director for a fintech unicorn
- A Head of Customer Experience for a scaling Insurtech early stage development
- Managing Director of Customer Services - Top 5 Bank
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If you are considering an Executive, or Senior leadership appointment, or subject matter expert hire across your Insurance, Banking, Financial Service business then Douglas Jackson are leading the way in Customer Experience and Operational professional and executive search.
