Trusted executive and professional search partner for regulated, customer-led and digitally evolving financial services organisations.
Banking, Financial Services, Insurance and regulated FinTech organisations are operating under sustained pressure. Regulatory scrutiny, Consumer Duty expectations, cost control, platform modernisation, AI adoption and rising customer expectations are converging at the same time.
Douglas Jackson partners with Boards and executive teams to appoint senior leaders who can operate confidently in complex, regulated environments, not just manage growth in stable conditions.
We specialise in executive and senior professional search across Insurance, Banking and Financial Services, supporting organisations where leadership capability directly impacts operational resilience, regulatory confidence, customer outcomes and long-term performance.
Who we work with
We work predominantly with regulated insurance and financial services organisations, including insurers, brokers, MGAs, mutuals, financial services providers and PE-backed businesses operating under FCA and PRA oversight.
Our clients engage us where leadership decisions carry material regulatory, operational and reputational risk.
What we do
Douglas Jackson is an independent boutique executive search and leadership recruitment consultancy with deep experience across regulated financial services.
We are typically engaged at points of inflection, including:
Regulatory or governance pressure
Operational or service performance risk
Claims, complaints or customer experience challenges
Platform, data or AI-led transformation
Cost, productivity or operating model redesign
Executive succession or failed prior hires
Our work is focused on securing leaders who can stabilise, transform and lead through complexity, while delivering strong customer and commercial outcomes.
Executive & Board Appointments
Senior Functional & Specialist Leadership
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Chief Operating Officer (COO)
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Chief Transformation Officer
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Chief Customer Officer / CXO
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Chief Data / Digital / Technology Officers
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Managing Directors & Business Unit Leaders
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Non-Executive Directors (NEDs)
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Operations, CX & Service Leadership
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Claims, Complaints & Customer Operations
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Change, Transformation & Programme Directors
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Data, Insight, Analytics & AI Leadership
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Risk, Compliance & Regulatory Functions
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Resource Planning, Workforce & Capacity Specialists
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What we are seeing across Insurance & Financial Services
Across the insurance and regulated financial services market, we are seeing consistent leadership priorities emerge:
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Increased focus on operational resilience and service continuity
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Greater scrutiny of claims, complaints and customer outcomes under Consumer Duty
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Investment in data, analytics and AI without clear senior ownership
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Cost pressure alongside rising service and customer expectations
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Succession gaps across COO, Operations, CX and Transformation roles
Organisations that address leadership capability early are better positioned to manage risk and sustain performance.
Our FinTech and InsurTech work typically focuses on regulated, scaling or maturing platforms where stronger operational, governance and customer leadership is required to support sustainable growth.
Our approach Impact 360
Our Impact 360 methodology combines executive search rigour with behavioural insight, market intelligence and a high-touch consultative approach.
Every search is designed to ensure alignment across:
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Role scope and organisational context
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Regulatory and governance requirements
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Leadership behaviours and decision-making style
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Culture, values and long-term objectives
This approach underpins our strong track record for retention, performance and diverse leadership outcomes.
Case Studies
Recent assignments include COO, Chief Transformation Officer, Head of Claims, Managing Director, Customer, Customer Experience Director, Head of Customer Operations and Head of Resource Planning senior data and insight leadership roles across UK and international financial services organisations, banks, building societies and insurers.
Chief Transformation Officer
Managing Director, Customer
Operations Director
Sales Director
If you are reviewing leadership capability, succession, or specialist talent within Banking, Financial Services, Insurance or FinTech, we’re happy to share what we are seeing across the market and where organisations are strengthening capability.
A confidential conversation is often the most useful place to start.
Hear what our clients have to say
We are proud to work in long-term partnership with clients across insurance and regulated financial services, many of whom return to us for repeat leadership appointments.
UK CEO of Insurtech ManyPets
Head of Operational Resource Planning, Legal & General
USA CEO of Insurtech Many Pets, Steve Long
COO and CO-Founder Arma Karma Insurtech, Chris Frogner
Atlanta Group COO, Chief Customer Officer, Stella Group, COO, Karen Hogg
Chief Operating Officer, Managing Director Ageas, Kwik Fit Insurance, Alan Brown
A real level of honesty, forthrightness and transparency. The attention to and level of detail was really impressive.
I cannot recommend Michelle and her team highly enough. The level of time taken to understand the requirements of both Clients and Candidates is exceptional, and undoubtedly the best I have seen in their industry, based on my 20 years experience, and more than 10 years working with Michelle and Douglas Jackson. This is reflected in time taken, detail and passion and drive to get the best possible outcome. Coupled with a detailed interest in their chosen field makes them the easy choice and recommendation to work with.
I have found them to be really approachable and professional. They helped me make a number of career decisions and are always available for advice and updates on what is happening in my Industry. I would recommend Douglas Jackson for any recruitment needs either as an employer or an individual thinking about making a career move
Insurance, Banking and Financial Services
BFSI Executive Search and Recruitment Services
We help you hire more impactful insurance and financial service leaders as well as critical subject matter experts. Trusted by Boards, CEO's and executive teams.
Retention Rate
Years Experience
Diversity
Insurtech, Fintech, SaaS, BPO providers
Suppliers to the Insurance and BFS markets
A commitment to more diverse, future ready shortlists. A fully transparent partnership approach dedicated to hiring the right individual. 20 years Executive Search experience. Competitor and market insight.
