Who are the Customer Movers and Shakers?

The following information has been collated by Douglas Jackson through our own database and external sources such as LinkedIn and other industry publications.

Whilst we recruit a variety of roles across Operations, Transformation, Marketing, Insight, CX, The Customer Director and our Customer Moves Reports are the only publications that track all of the primary customer focussed Director and C-Suite appointments including the Chief Customer Officer, Chief Customer Success Officer and Chief Experience Officer roles.

We track the recent movers across Technology, Financial Services, Insurance, Utilities, Housing Associations, Retail, Travel, SAAS and Professional Services, Business Process Outsourcing, Manufacturing. 

Who has created or removed a Chief Customer Officer role. Where have the latest Customer Service Directors landed? Is the new Customer Experience Director from a different industry? How about Customer Contact Centre Directors has there been much movement this last quarter.

For the answers to these questions and to see other C-Suite and Director moves across customer and operational functions, take a look at our latest reports.

We include industry, gender and geographical data, external appointments and internal moves across the customer focussed business and leadership landscape. No sign up required.

 

 

We track the Director appointments and promotions in Customer Experience, Operations, Resource Planning

Chief Customer Officer
All the recent Chief Customer Officer roles and appointments
Chief Experience Officer
Some organisations hire both a Chief Customer and a Chief Experience Officer
Chief Customer Success Officer
Primarily a position within B2B and SAAS, Softwas as a Service providers.
Director of Customer Experience
The Customer Experience Director and Director of Customer Experience appointments made this quarter

Hiring a senior leader, SVP, Director or Chief role, some additional resources you might find useful

Customer Service and Contact Centre Careers - The Future CEO. 

Learn more from Directors of Contact Centre, Customer Experince Directors, Chief Operating Officers and Chief Customer Officers who all started their careers in the world of CX, Contact Centres, or Customer Service.  We interviewed a number of C-suite and Directors across Customer and Operations who tell us why they believe that customer centred roles offer one of the best platforms to the path of the future CEO. 

Learn more about that here.