Retail, Logistics, Travel & Hospitality Executive Search
We help consumer and customer-led brands hire COOs, Customer, CX, Guest, Digital, Product and Transformation leaders who lift performance, improve service, and stay for longer
Travel, Retail, Logistics Hotels and Hospitality
Executive Search and Recruitment Services
We help you hire more impactful leaders, SVP, Directors and C-Suite professionals as well as critical subject matter experts to drive and deliver performance, scale, growth and transformation for your Retail, Travel or Hospitality business.
Retention Rate
Years Experience
Diversity
UK-wide and Europe-ready search delivery (on-site, hybrid, remote)
Retail, Travel and Hospitality Recruitment and Executive Search Services
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Hiring leaders who can operate in high-volume, high-emotion environments (peaks, disruption, complaints, reputational risk)
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Omnichannel performance (contact, digital, store/branch/venue ops, fulfilment)
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Loyalty and margin under pressure (cost, staffing, demand volatility)
Roles we Place:
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COO, Chief Operations Officer
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Operations Director
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Customer Director/CCO, Chief Customer Officer
- Guest Experience Director
- Director of Customer Experience
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Digital/Transformation Director,
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Contact Centre Director,
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Head of Planning/Resource Planning,
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Insight & Analytics leaders.
Hire High Performance, Exceptional Talent For Retail, Logistics, Travel and Hospitality.
Retail, Travel and Hospitality Client Success Stories and Case Studies
Guest Experience Director
Chief Operating Officer, COO
Executive Director of Consumer Care
Head of Resource Planning
What happens next: 15 mins, confidential, we’ll share market insight + define success profile + timings
Hear what some of our clients have to say
David Lloyd Leisure
Jet 2
ITC Travel Group
Retail
Ecommerce and Consumer
FMCG
Michelle spoke with Jo Garland (LEGO), Director of Consumer Engagement EMEA and previously, John Lewis, Asda, on The Impact Room about leadership, customer experience and performance in complex retail environments.
Lear more from Emma Dark, Customer Experience and Services Director at Hyperion and formerly Chief Customer Experience Officer and with brands including Asos, The White Company and Estee Lauder.
We joined Caroline Winwood, Global Director of Customer Experience and formerly of brands including Dyson and Pepsi to help us understand the framework required for truly successful consumercentric transformations across global brands.