Webinars - Continued learning, self development, diversity, authentic leadership and being our best selves are what drives the subjects and features for our educational events and exceptional leadership webinars...
Four Pillars of Contact Centre and Startegic Operational Planning
Contact Centre Capacity Planning, Strategic Business Planning and Long Range Forecasting. When you ask people about workforce management, they'll say its about having the right number of agents at teh right time in order to hit your service levels, standard. What they are focussed on is scheduling employees time and real time management, cpacity planning and strategic planning, this is focussed on the big picture, where your business goals should be.
Shifting the Balance
Dr Lucy Ryan is the author of Revolting Women and Lunchtime Learning for Leaders .
Lucy has a PhD in leadership and studied what it is like to be a woman in leadership, Lucy is a 'master practitioner' in leadership coaching.
Lucy showed us how when our Leadership vs Management vs Coaching self are out of balance the impact it has on us, our business and our teams and shared 6 key strategies of what to do about it.
Why Your Data Analytics Sucks
'In God we trust, all others must bring data' W. Edwards Deming. Learn from James an experienced operational excellence practitioner, Data Operations Director and Data Scientist who will take you through common mistakes business and leaders make when it comes to data and analytics, sharing some ideas on how your data and analytic strategy could be approached to be more effective.
It's Not all About The Money
Join Peter Massey from Budd as he leads this interactive session in how to create a compelling employee value proposition. What is an employee proposition? Why would you look into your own and design one you want and that works for your organisation? How do you live it? Peter will explain employee propositions using motivation profiles and the impacts they create. Companies are battling to find, hire and keep top talent. It doesn't have to be this way.
Delivering highly effective leadership for EDI
Shifting the dial in equality, diversity and inclusion is no easy feat. In this session, our hosts; Angella and Martin take you through the key steps which will help you, your leaders and managers be more successful, courageous, conscientious and committed to evolving the learning and initiatives that will see continuous improvements and success.
Digital Intelligent Automation for a more cost efficient business
Pascal is the Author of Intelligent Automation and an Expert in Agentic AI Artificial Intelligence, a recognised expert in Intelligent Automation, AI, Automation and Innovation. He founded and led the "Artificial Intelligent & Automation" practices for McKinsey & Company and Ernst & Young is on the Forbes Technology Council and was a 'Top Voice in Tech 2019'.
Supporting Vulnerbale Customers
Customer Vulnerability Support in partnership with Citizens Advice Bureau. A presentation from CAB's Head of Utilities - Colleen Pollard, to help Utility businesses and their customers with the continually evolving challenges faced by our most vulnerable customers. Questions and Answers follow the session with additional help and support for customers.
Extraordinary Leadership
Turning The Talent of Today into Tomorrow's Great Leaders. Developing the Leaders Your Organisation Needs. Great leadership is essential for creating the impactful business outcomes and positive organisational culture you aspire to achieve. Elke Edwards, Founder of Ivyhouse, an innovative leader in leadership development takes us through some leading strategies and considerations to help you develop and retain extraordinary leaders.
More Successful Leadership Communications
Adrianne Carter, aka 'The Face Whisperer' Adrianne is an expert in facial expressions, emotions, and behavior. Learn from her insights to improve your virtual communication skills. Learn what are the Top 3 Facial expressions, the difference between verbal vs non verbal communications, building rapport and how to deliver tough messages and much more.
Uncovering the Impact of Your Organization's Wellbeing Strategy
Moving Beyond Surface-Level Solutions In today's fast-paced environment, mental health issues are becoming increasingly common, and organisations are struggling to find and retain talented employees. Additionally, there is a growing interest in the impact of menopause on performance and overall wellbeing. This session explores how your company's wellbeing strategy can be used to educate, raise awareness but also act as a tool to attract and retain top talent.
Why Your Job Description Is a Waste of Time
Job Descriptions, still the same after almost 20 years, you think we would learn something. Michelle Ansell, Managing Partner at Douglas Jackson was asked to give a presentation on Why Job Descriptions Are A Waste Of Time and of course what you can do about it to attract more top performing talent and senior leaders who stay for longer and are more successful.