The UK National Contact Centre Awards 2015

Last week, TeamDJ were delighted to attend the CCMA Seminar ‘The Future of Contact Centre Working’ held at the Brewery, Montcalm Hotels.

The Seminar featured some great sessions including: 

Sophie Fox, From British Gas, who shared some fundamental success with regards to their employee engagement, by providing a more flexible holiday system which helped achieve better resource planning and significantly reduce absence.

Dawn Redman, Head of Customer Services from Hermes, delivered a extremely engaging and insightful review of their employee engagement and how they were able to drive recognition, as well as the development of home-working.

Vanda Nenam,  Social Media Manager from Air-France also spoke about how flexible working had helped them hire and retain the right people. This helped launch their award-winning social media service, where their Advisors are given the autonomy to have great conversations with their customers, without stringent quality measures.

After the seminar, it was on to the UK National Contact Centre Awards, which are the longest established Contact Centre Awards in the UK and this year’s winners were announced at a gala dinner attended by over 700 people.

This picture tweeted by Martin Hill-Wilson ‘What an awesome gathering’ gives a sense of the event.

There was also a special surprise guest at the #ukcca2015 – Mark Wright, pictured here with Ann-Marie Stagg.

On to the winners:

Contact Centre Manager of the Year– Christine Allenson, Barclays

Contact Centre Manager of the Year (Outsourced) – Danielle McCaffrey, Convergys

Contact Centre Manager – under 100 seats – Brent Boxley, Close Brothers

Contact Centre Manager – under 50 seats – Joanne Silner, Raven Housing Trust

Team Manager of the Year (Outbound) – Danni Parsons-Moore, Barclaycard

Team Manager of the Year (Retention) – Gerard Doran, Sky UK

Team Manager of the Year (Sales) – Helen Grey, Sage

Team Manager of the Year (Service) – Ronell Bienvenu, Lloyds Bank International

Social Media Manager of the Year– Stuart Atkinson, Barclays

Call Centre Support Manager of the Year – John Maguire, British Gas

Customer Relations Manager of the Year – Donna Munro, Direct Line Group

Learning Champion of the Year– Steve Cass, Marketmakers

Customer Experience Champion – Dawn Redman, Hermes Europe

Business Improvements Manager of the Year– Adrian Cobbledick, National Car Parks

Recruitment Manager of the Year– Jasper Gordon, British Gas

Quality Manager of the Year – Ann McCormack, Sky UK

Team of the Year – Home Group

CONGRATULATIONS TO ALL! 

CCMA Awards 2015, The Brewery, London.

Over the coming months the CCMA will be organising member best practice visits to the award winners contact centres.

For further information you can visit the awards website at www.ukcontactcentreawards.co.uk or the CCMA website at www.ccma.org.uk.

Were you also at the event?  Do share your thoughts and pictures.