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Promotions and New Appointments Quarter Two 2025
In the second quarter of 2025 we have tracked the following senior appointments and internal C-suite and Director level promotions based on analysis of 221 appointments.
In the second quarter of 2025, 59% were internal promotions, up by 10% on 2024 numbers (49%), leaving only 39% external appointments.
Technology hiring has once agian bounced back seen both in the rise of Customer Success Directors as well as the dominance across the Technology sector which made up 44% of the total roles.
This was followed by Financial Services (34 roles), Retail & Travel (16), Housing & NFP (14), Services (12) and Healthcare (10). Many other categories each accounted for just a handful of hires.
- The Services sector stays at a similar level, 12% for Q2 of 2025 vs 13.7% of the total appointments for the same period in 2024
- Financial Services UP at 34% vs 19.2% in 2024 for the same period
- Housing Associations and other NFP UP at 14% vs 2024 10%
- Retail and Travel combined UP to 16% from 9.6% in 2024
- Utilities DOWN to 0.9% from 2024's 6.2% in the customer focussed roles.
Among these 219 positions tracked were the following Customer focussed positions:
- 29 Chief Customer Officers
- 2 Customer Service Directors
- 39 Customer Experience Directors
- 83 Customer Success Directors (or variations thereof).
C-suite and Director hire comparissons against the first quarter in 2025:
- Chief Customer Officer appointments +16
- Customer Service Directors - 6
- Customer Experience Directors +26
- Customer Success Directors (or variations thereof). +69
29
Chief Customer Officer
We have tracked 29 Chief Customer Officer appointments or variations thereof (Chief Customer Success and Experience Officer)
2
Customer Service Directors
There have been 2 new Customer Service Director appointments, a siginificant drop this quarter to the same time last year but up
39
Customer Experience Director
The rise of the Customer Experience Director continues with 39 new hires
83
Customer Success Director
The Second quarter of 2025 saw a significant rise in Customer Success Director hires vs 2024 figures.
Like for Like Comparison Q2 2024 - Q2 2025
Q2 2024
Q2 2025
-
29 Chief Customer Officer appointments
-
19 Customer Service Director appointments
-
49 Director of Customer Experience appointments
-
29 Chief Customer Officer appointments (-The same)
-
2 Customer Service Director appointments (-89%)
-
39 Director of Customer Experience appointments (-20%)
-0%
Chief Customer Officer
The same level of Chief Customer Officer hires were made in Quarter two of 2025 vs the same period for 2024
-89%
Customer Service Directors
The Customer Service Director has again fallen out of favour for this quarter at least
-20%
Customer Experience Director
The Director of Customer Experience roles remain popular but are slightly below 2024 count for the same quarter
-29%
70 (2025 vs 90 (2024)
Overall, the combined total of these roles dropped from 97 to 70 appointments, a reduction of 27 appointments (≈27.8 %) for like for like comparisson of Quarter two
Gender split across Customer and Director appointments
In Q2 of 2025, we have seen a significant shift on previous reports towards male gender split in our customer focussed roles 138 male appointments (62.4 %), 81 female (36.7 %)
36.7
Quarter 2 Female Appoointments
62.4
Quarter 2 Male Appointment
Decrease of 2% in female hires
Movers Report for C-Suite and Director level appointments for customer focussed roles
| Name | Job Title and Company | Company | Industry |
|---|---|---|---|
| Aaron Diss | Customer Experience Director at GFM | GFM | outsourcing |
| Abhi K | Customer Success Director at Mercurius IT: Microsoft Solutions Partner | Mercurius IT: Microsoft Solutions Partner | Technology |
| Adam Crooke | Chief Customer Officer at UnoTelos Group Limited | UnoTelos Group Limited | Technology |
| Adam Troman | Vice President, Customer Success Americas at SAS | SAS | Technology |
| Aileen Costelloe | Senior Customer Success Director at MediaKind | MediaKind | Media |
| Alastair Macgregor | Chief Executive Officer at Simply Sustainable | Simply Sustainable | Management Consultants |
| Alice Smith | Customer Experience Director at Stonewater | Stonewater | Housing Association |
| Alistair Stanford | Vice President of Customer Success at Enable | Enable | Management Consultants |
| Amanda Chen | Director of Customer Experience Operations at Dataiku | Dataiku | Technology |
| Amina Graham | Chief Executive at THE WHITELEY HOMES TRUST | THE WHITELEY HOMES TRUST | Housing Association |
| Andrew Archibald | Chief Executive Officer at Medmin Group Limited | Medmin Group Limited | Healthcare |
| Andrew Evans | Director of Customer Success (EMEA) at Guesty | Guesty | Technology |
| Andy Gibbard | Chief Customer Officer at EiQ by LRQA | EiQ by LRQA | Technology |
| Andy H | Director - Customer Experience and Support at Deloitte | Deloitte | services |
| Andy Lomas | Interim Chief Executive at Magenta Living | Magenta Living | Housing Association |
| Andy Bryars | Senior Director, Customer Success Group EMEA at Drata | Drata | Technology |
| Anthony Wysome | Customer Director Paddy Power Retail at Flutter Entertainment | Flutter Entertainment | Online Gaming |
| Archita Raj | Director - Customer Success EMEA at M-Files | M-Files | Technology |
| Arran Hobday | Director of Customer Success at Gartner | Gartner | Management Consultants |
| Be Mccarroll Fcih | Chief Executive Officer at Havencare Homes and Support Limited | Havencare Homes and Support Limited | Housing Association |
| Billy Grimley | Senior Vice President Customer Success at Doctify | Doctify | Healthcare |
| Brett Sadler | Chief Executive at West Highland Housing Association | West Highland Housing Association | Housing Association |
| Carl Whitney | Associate Director of Customer Experience Risk and Compliance at Ascent Performance Group Ltd | Ascent Performance Group Ltd | Professional Services |
| Carlton Hood | Chief Executive Officer at Guardian Financial Services | Guardian Financial Services | Financial Services |
| Charley Oulton | Interim Director of Customer Experience at Orbit Group | Orbit Group | Housing Association |
| Charlotte Charles | Customer Success Director at Featurespace | Featurespace | Technology |
| Charlton Clarke | Customer Experience Director at Les Mills UK (LMUK) | Les Mills UK (LMUK) | Hopitality/Leisure |
| Cheryl Holgate | Customer Experience Director at Department for Work and Pensions (DWP) | Department for Work and Pensions (DWP) | public sector |
| Chet Vaja | Director of Customer Success | EMEA at ScienceLogic | ScienceLogic | Technology |
| Chris Blofield | Chief Customer Officer at Six Degrees | Six Degrees | Technology |
| Chris Lear | Chief Executive Officer at One Sure Insurance Limited | One Sure Insurance Limited | insurance |
| Christopher Jones | Chief Executive at International Underwriting Association (IUA) | International Underwriting Association (IUA) | insurance |
| Christopher Hogg | Director of Enterprise Relationships and Customer Success at FullCircl, an nCino company | FullCircl, an nCino company | Technology |
| Claire Gillies | Chief Executive Officer-Consumer at BT Group | BT Group | Telecommunications |
| Colin Mcphie | Customer Director- Global Risk Solutions at RSA | RSA | insurance |
| Colin Mitchell | Director of Customer Success at Wellington IT | Wellington IT | Technology |
| Collette Smith | Chief Customer Officer at SmartSearch | SmartSearch | Technology |
| Conor Ward | Director of Digital Customer Experience at Sky | Sky | Telecommunications |
| Dan Elton | Chief Customer Officer at Ocado Retail | Ocado Retail | Logistics |
| Dan Clemo | Director of Customer Experience at neuRealities | neuRealities | Technology |
| Dan Mahoney | Chief Executive Officer at LeMieux | LeMieux | Retail |
| Daniel Wilkinson | Chief Customer Officer at Infinity | Infinity | Technology |
| Daniel Mehta | Director, Customer Success at Kantata | Kantata | Technology |
| Danielle Worth | Director of Customer Experience at Phyron AI | Phyron AI | Technology |
| Darran Taylor | Director of Customer Experience at Trustpilot | Trustpilot | Technology |
| Darren K | Deputy Chief Executive at Warwick District Council | Warwick District Council | public sector |
| Darren Elliston | Director of Customer Success & Service Delivery at Lunar Digital | Lunar Digital | Outsourcing |
| Dave Kerr | Chief Executive Officer at Kerr Golf Consultancy | Kerr Golf Consultancy | Travel |
| Dave Hodson | Customer Success Director at The Access Group | The Access Group | Technology |
| David Simpson | Product & Customer Experience Director at Virgin Media O2 | Virgin Media O2 | Telecommunications |
| David Haynes | Chief Executive Officer at ARAG Legal Services UK | ARAG Legal Services UK | Insurance |
| David Grant | Senior Director Worldwide Customer Success at Neat | Neat | Technology |
| Debbie Nolan Fcicm (grad) | Director of Customer Success at Just. | Just. | Financial Services |
| Dionne Fenech-soler Mcim | Partner - Customer Experience Director at Baily Garner LLP | Baily Garner LLP | Construction |
| Donna Brooker | Senior Director, Lead People Business Partner, Global Customer Success at Autodesk | Autodesk | Technology |
| Eldon Wethered | Operations & Customer Experience Manager at Stronger Wellness | Stronger Wellness | Wellness |
| Elizabeth Fairburn | Chief Customer Officer at Riverside | Riverside | Housing Association |
| Ellis Turley | Chief Executive at WPA Protocol Plc | WPA Protocol Plc | Insurance |
| Emily Oxley | Customer Success Director at Permutive | Permutive | Software |
| Emma Louise Walker | Group Customer Director at Just Group plc | Just Group plc | Financial Services |
| Emma Fenton | Director of Customer Success and Growth at eGain Corporation | eGain Corporation | Technology |
| Emma Bonner | Customer Success Director at The Access Group | The Access Group | Technology |
| Farhan Hussain | Chief Customer Officer - EMEA & APAC at MarketsandMarkets™ | MarketsandMarkets™ | Financial Services |
| Francesco Tirelli | Chief Executive Officer at LEPTA Payment Solutions | LEPTA Payment Solutions | Financial Services |
| Gareth Brophy | Vice President of Customer Experience and Back Office Capabilities at The DDC Group | The DDC Group | outsourcing |
| Gareth Hayton | Chief Executive Officer at Denis Global | Denis Global | insurance |
| Gary Hardy | Interim Chief Customer Officer at GreenSquareAccord | GreenSquareAccord | Housing Association |
| Gavin Hershaw | Director of Customer Experience at IQVIA Laboratories | IQVIA Laboratories | Pharmaceutical Manufacturing |
| Gavin Sargent (mcbi) | Interim Customer Director at Magenta Living | Magenta Living | Housing Association |
| Georgina Lord | Chief Operating Officer at Clear Business | Clear Business | Telecommunications |
| Godwin Mensah | Customer Success Director - Global at Benifex | Benifex | Software |
| Hannah O,connor | Director, Customer Experience and Innovation Lead (Emerging Markets) at GSK | GSK | consumer goods |
| Hannah Crabtree | Director of Customer Experience & Product Strategy at Places Leisure | Places Leisure | Wellness & Fitness |
| Harriet Quick | Director of Customer Experience Transformation at Thames Water | Thames Water | Utilities |
| Harriet Holyfield | Director of Customer Experience at Hinterview | Hinterview | Technology |
| Helen Jones Ceng Mice | Chief Executive Officer at RCI Group | RCI Group | Healthcare |
| Ian Golding | CEO and Founder at Customer Experience Consultancy Ltd | Customer Experience Consultancy Ltd | Business Consulting |
| Ian Burningham | Interim Chief Executive Officer at Zurich Legacy Solutions | Zurich Legacy Solutions | insurance |
| Ian Rockell | Director of Customer Success at 1Trooper | 1Trooper | Software |
| Jack Riley | Chief Customer Officer at The Observer | The Observer | Media & Telecommunications |
| Jacob Webber | Principal Customer Success Director at Bloomreach | Bloomreach | Software |
| Jacqui Ferrier | Chief Executive Officer at Carbon Underwriting | Carbon Underwriting | insurance |
| James Elworthy | Chief Customer Officer at FSP | FSP | IT Consulting |
| James Dolling | Customer Experience Director (Interim) at Arriva Rail London | Arriva Rail London | transport |
| James Free | Director, Customer Experience EMEA at Lattice | Lattice | Software |
| James Rainbow | Chief Executive Officer, St. James’s Place Wealth Management PLC at St. James’s Place | St. James’s Place | Financial Services |
| James Lowery | Chief Executive Officer at essensys | essensys | Software |
| James Pryor | Regional Director Finance & Spend Management Customer Success - BeNeLux at SAP | SAP | Software |
| James Maggs | Global Customer Success Director at Klipboard | Klipboard | Software |
| Jamie Pryer | Senior Director - Customer Success Onboarding at CyberArk | CyberArk | Software |
| Jamie Morris | Regional Director of Customer Success – UK & Europe at Times Higher Education | Times Higher Education | Education |
| Janet Tidmarsh Fcipd | Chief Executive Officer at Inclusive Employers | Inclusive Employers | Human Resources |
| Janine Howson | CMO / Marketing Director / eCommerce Director / Digital Director / Customer Experience / Consultant at Freelance | Freelance | Freelance |
| Jenna Lindberg | Senior Director Customer Success at Contentsquare | Contentsquare | Software |
| Jennifer Potter | Customer Success Director at Onclusive | Onclusive | PR & Communications |
| Jennifer Livingstone | Customer Success Director at The Access Group | The Access Group | Technology |
| Jim Lye | Chief Executive Officer at Everest | Everest | Insurance |
| Jodie Stevens | Chief Customer Officer at Jigsaw Cloud | Jigsaw Cloud | Human Resources |
| Joe Mills | Customer Director at Faculty | Faculty | Technology |
| John S Lewis | Director of Customer Experience, Research, & Insights at Wiley | Wiley | Publishing |
| John Ainsworth | Chief Executive Officer at John Ainsworth Consulting | John Ainsworth Consulting | IT |
| John Mackey | Senior Customer Success Director at SS&C Blue Prism | SS&C Blue Prism | Software |
| John Gaspar | Director, Global Customer Success Programs at Frontify | Frontify | Software |
| Jonathan Jones | Customer Success Director at Dotdigital | Dotdigital | Technology |
| Jonny White | Director of Sales, Marketing and Customer Experience at AT&C Professional Systems Ltd | AT&C Professional Systems Ltd | Technology |
| Jordan Fothergill | Director of Customer Success at Streamlined Content | Streamlined Content | Technology |
| Joseph Carter-bell | Director of Customer Success & Operations at The Pools | The Pools | Gambling |
| Joy Plant | Customer Success Director at Iterable | Iterable | Software |
| Julian James | Chief Executive Officer, International Insurance at Sompo International | Sompo International | Insurance |
| Kasey Schnurr | Regional Customer Success Director- Americas at Times Higher Education | Times Higher Education | Education |
| Kashaf Chaudhry | Customer Success Director - Global & Strategic Accounts at Genesys | Genesys | Software |
| Kate Barnes | Chief Customer Officer at Ivy House London | Ivy House London | Consultancy |
| Kate Drews | Chief Executive Officer Asia Pacific ▪ Leadership → Strategy | Growth | Performance at Egis | Egis | Civil Engineering |
| Kate Roberts | Director of Customer Success at Oneserve | Oneserve | Recruitment |
| Katherine Jane B | Customer Success Director at Avantia Law | Avantia Law | Legal |
| Kathryn Cettina | Chief Executive Officer at MYNDUP | MYNDUP | Healthcare |
| Katie Goodwin | Chief Customer Officer at Benifex | Benifex | Software |
| Katie Timmins | Interim Customer Experience Director at Transport for Wales | Transport for Wales | Transport |
| Katy Batley | Director of Customer Success at Nexthink | Nexthink | Software |
| Kerry Firth | Director of Customer Success EMEA at QA Ltd | QA Ltd | Consultancy |
| Kevin Miller | Chief Customer Officer at Solidatus | Solidatus | Data & Analytics |
| Kieran Bowker | Director of Customer Success and Delivery at Pixaera | Pixaera | Software |
| Kieran Gunasingham | Customer Success Director at ActiveOps | ActiveOps | IT |
| Laura Philippou | Director of Customer Success - Northern Europe at Darktrace | Darktrace | Computer Security |
| Laura Rooney | Director of Customer Success at Zeelo | Zeelo | transport |
| Lee Travers | Chief Customer Officer at Space Individuals | Space Individuals | Space & Space Manufacturing |
| Lee H | Director of Digital Operations & Customer Experience at Northumbria University | Northumbria University | Education |
| Lewis Owusu-afriyie | Director, EMEA Account Management (Customer Success) at PitchBook | PitchBook | Financial Services |
| Louise Mcateer | Director of Customer Success at Amici Procurement Solutions | Amici Procurement Solutions | Research |
| Louise Coleman | Managing Director Head of Customer Success , Customer Support and Service Delivery at Fitch Solutions | Fitch Solutions | Financial Services |
| Lyndsay Pollock | Director of Customer Success, EMEA at Iterable | Iterable | Software |
| Magdalena Borcal | Director of Customer Success & Channel Partnerships at Busuu | Busuu | Software |
| Mara Petrescu | Director of Customer Success at Upland Software | Upland Software | Software |
| Maria Carmen Herrero | Chief Customer and Digital Officer at Lloyds Banking Group | Lloyds Banking Group | Financial Services |
| Maria Larsen | Customer Success & Transformation Director at Proactis | Proactis | Software |
| Mariangela Irpinio | Director, Customer Success International at Hyland | Hyland | Software |
| Mark Baker | Chief Customer Officer at Seven20 | Seven20 | Software |
| Mark Powell | Senior Director, Customer Experience - Services at OneAdvanced | OneAdvanced | Retail |
| Mark Edgeworth | Chief Executive Officer at Hicomply | Hicomply | Software |
| Mark Clayton | Chief Executive Officer at Triodos Bank | Triodos Bank | Financial Services |
| Matic Užmah | Director of Revenue Operations and Customer Success at ZebraBI | ZebraBI | Software |
| Matthew Reed | Chief Executive Officer at Equipsme | Equipsme | Financial Services |
| Megan Li | Customer Success Director at Basis Global | Basis Global | Research |
| Michael Judkins | Director of Customer Experience & Growth at 3Search | 3Search | Recruitment |
| Michael Van Der Straaten | Chief Executive Officer at Antares | Antares | insurance |
| Michael Henry | Chief Executive Officer at Care Fertility | Care Fertility | Healthcare |
| Michelle Cox | Chief Executive Officer at Curiosity Software | Curiosity Software | Software |
| Michelle Vedamuthu | Director - Customer Success (EMEA & ASIA) at Zema Global Data Corporation | Zema Global Data Corporation | Financial Services |
| Mike Smith | Chief Executive Officer at Aurem Care | Aurem Care | Healthcare |
| Mike Lonergan | Senior Director, Customer Success at BMC Helix | BMC Helix | Construction |
| Natalie Pank | Regional Director and Customer Experience Steer Luxury at Steer Automotive Group | Steer Automotive Group | Automotive |
| Natasha Bond | Chief Customer Officer at Send | Send | Software |
| Nathan Ansell | Chief Customer Officer at Waitrose & Partners | Waitrose & Partners | Retail |
| Neil Brocklehurst | Chief Executive Officer at Post Office Ltd | Post Office Ltd | Retail |
| Nick Liddle | Chief Customer Officer at Openr | Openr | Software |
| Nicola D,amelio | Customer Success Director at GBG Plc | GBG Plc | IT Consulting |
| Nigel Ellis-goodwin | Director of Customer Success, EMEA at Deel | Deel | Human Resources |
| Noel Harris | Vice President of sales and customer success Europe at eGain Corporation | eGain Corporation | Software |
| Noirin Ni Dhomhnaill | Vice President, Global Customer Success at Cybereason | Cybereason | Cyber Security |
| Olaf Gueldner | Chief Customer Officer at Scottish Rugby | Scottish Rugby | Sports |
| Oli Fearne | Strategic Customer Success Director at Conexiom | Conexiom | Software |
| Olusola Onayemi | Director of Customer Success (UK) | AI Marketing at Pixis | Pixis | Software |
| Pamela Newman | Executive Director of Customer Services at ARHAG Housing Association | ARHAG Housing Association | Housing Association |
| Paolo Lupi | Executive Director | Customer Experience | EMEA, UK&I and Emerging Markets at The Estée Lauder Companies Inc. | The Estée Lauder Companies Inc. | Health/Beauty |
| Patrick Tiernan | Chief Executive Officer at Lloyd's | Lloyd's | insurance |
| Paul Parsons | Customer Experience Director at GTS Rail Operations Limited | GTS Rail Operations Limited | transport |
| Paul Paddock | Interim Chief Executive Officer at Post Office Insurance | Post Office Insurance | insurance |
| Paul Sharpe | Chief Executive Officer at Myself | Myself | Airlines & Aviation |
| Paul Smith | Group Chief Executive Officer at Elim Housing Association | Elim Housing Association | Housing Association |
| Pedro Martinho | Customer Success Director at PitchBook | PitchBook | Technology |
| Peter Elson | Chief Executive Officer, Gallagher Aerospace and Executive Chairman, Gallagher Specialty at Gallagher | Gallagher | insurance |
| Philip Walters | Director of Customer Success at oomi | oomi | IT Consulting |
| Rebecca Bennett | Regional Vice President, Customer Success - West at SAP | SAP | Technology |
| Robert Merritt-harrison | Customer Success Director at Optimizely | Optimizely | Technology |
| Ross Dingwall | Chief Executive Officer at Mission Underwriters UK and Europe | Mission Underwriters UK and Europe | insurance |
| Roxanne Watts | Director of Customer Success at Cengage Group | Cengage Group | Technology |
| Rubens Dos Reis, Phd | Executive Director, Head of Customer Experience at S&P Global | S&P Global | Financial Services |
| Ryan Boyton-west | VP, Global Customer Experience at ProspectBase | ProspectBase | Marketing |
| Sally Gaudion | Chief Customer Officer at Nottingham Building Society | Nottingham Building Society | Financial Services |
| Sally Parsons | Chief Executive Officer at Alpha (RSL) Ltd | Alpha (RSL) Ltd | Housing Association |
| Sam Kelly | Chief Customer & Strategy Officer at Crunch | Giftstarr | Cleva | Osper | Crunch | Giftstarr | Cleva | Osper | Financial Services |
| Sam L | Chief Customer Officer at Debenhams Group | Debenhams Group | Retail |
| Sandy Bains | Customer Success Director - EMEA at Energy Exemplar | Energy Exemplar | Software |
| Sara Mesrie | Director of Customer Experience at Cain International | Cain International | Financial Services |
| Sarah Plumley | Chief Customer Officer at Automate Health | Automate Health | Healthcare |
| Sarah Todd | Director Customer Experience at Planit | Planit | IT Consulting |
| Sarah Williams | Director Customer Experience at Westminster City Council | Westminster City Council | public sector |
| Sarah Thomas | Chief Executive Officer at RHP Group | RHP Group | Housing Association |
| Scott Parsons | Chief Executive Officer at Lysara | Lysara | transport |
| Sean Parmenter | Director of Customer Success at SuperScale | SuperScale | Gaming |
| Sharif Malik | Customer Director UK&I at Astonish Cleaning Products | Astonish Cleaning Products | Manufacturing |
| Shaun Sjolin | Vice President of Customer Success at NICE | NICE | Technology |
| Shaza Abdel- Aziz | Customer Experience Director at OneAdvanced | OneAdvanced | Software |
| Shi Yunn Chua | Director, Customer Success at Wellhub | Wellhub | Wellness |
| Shridaren Caulee | Account Director & Customer Success Lead, Africa at Energy Exemplar | Energy Exemplar | Software |
| Simon Gleeson | Director of Customer Experience at Form3 | Form3 | Financial Services |
| Simon Anderson | Chief Executive Officer at SHAL Housing Limited | SHAL Housing Limited | Housing Association |
| Simon Poland | Director of Customer Success at evaluagent® | evaluagent® | Software |
| Sonal R | Customer Success Director at SentiSum | SentiSum | Software |
| Sophie Swift | Director of Customer Success (UK) at Zencargo | Zencargo | transport |
| Stephanie Lewis | Director, Customer Success, TripSource. Product Planning at BCD Travel | BCD Travel | Travel |
| Stephen Baldry | Director of Customer Success at UnderwriteMe | UnderwriteMe | Education |
| Stephen Browne | Customer Success Director at Human8 | Human8 | Research |
| Steve Sargant | Customer Experience Leader at Barclays UK | Barclays UK | Financial Services |
| Steve R | Chief Executive Officer at Parkdean Resorts | Parkdean Resorts | Travel |
| Steven Elsham | Chief Executive Officer at Ultimo | Ultimo | Software |
| Steven Marsh | Senior Director, Customer Success - EMEA at Ping Identity | Ping Identity | Financial Services |
| Suleman Alli | Director of Customer Service, Strategy, Regulation & Technology at UK Power Networks | UK Power Networks | Utilities |
| Taylor Whiteley | Associate Director, Customer Success UK at Bloomreach | Bloomreach | Software |
| Taz Shariff | Director of Customer Success Finance & Retail Hive at The Hive Network | The Hive Network | Thinktank |
| Tim Linsell | Delivery Director | Chief Customer Officer | Founder at Retec Group | Retec Group | IT Consulting |
| Tim Wolfe-barry | Senior Director Customer Experience and Support at BMC Software | BMC Software | Technology |
| Toby Donald | Chief Customer Officer at SER Group | SER Group | Software |
| Toby Couzens | Director, Customer Experience GTM Operations at Cisco | Cisco | Software |
| Tom Moody | Chief Customer Officer at Dyson | Dyson | Consumer Goods |
| Tom Forbes | Chief Executive Officer at Segura | Segura | Software |
| Tom Davy | Director of Customer Success at SpecTec | SpecTec | Software |
| Tracey Collins | Customer Success Director at Cognizant | Cognizant | outsourcing |
| Will Bowman | Director, Customer Success at Seismic | Seismic | Software |
| Yash Chotai | Director, Customer Success at ADVANCE®AI | ADVANCE®AI | Technology |
| Ric Bancroft | Director of Customer Success Engineering at Tanium | Tanium | IT Consulting |
