


Is A Chief Customer Officer Right For Your Business?
9 June 2023


Chief Customer Officer
19 March 2024There are so many amazing success stories to be celebrated and utilised to attract future leaders and more diverse talent, especially when looking to external sector attractions.


I have been reflecting on a recent networking event where I had the opportunity to speak and host a discussion on behalf of WUN – Womens Utilities Network in Birmingham with IWater. The session got me thinking, what can the industry do to build on and harness the inspirational female leadership stories such as Liv Garfield, CEO of Severn Trent and Louise Beardmore CEO of United Utilities to make the Water sector a more appealing industry to those outside and on the periphery?
There are so many amazing success stories to be celebrated and utilised to attract future leaders and more diverse talent, especially when looking to external sector attractions.
It is clear that having strong allies, regardless of demographics will be key. It was clear in the room, that male allies in the sector are curious about how they can really support and want to know what they can do to provide that support to and to champion female and more diverse colleagues in the sector.
So, how do we combat the skills shortage ahead of AMP8?
Innovation funds are unlocking opportunities to explore and test initiatives that have not been seen before across the water industry. We are seeing trials and implementation of projects proven in other sectors.
The innovation funds are enabling stakeholder groups to be creative in their approach and are giving us the opportunity to “fail fast” in a more agile approach than we have typically seen.
And why should / could you work in water?
Continue reading here on Utilities Leadership Pulse




