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19 March 2024
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19 March 2024The Power of Customer-Centric Leadership: Why Your Utilities Business Needs a Chief Customer Officer
The Utilities sector is undergoing significant transformation, driven by evolving customer expectations, regulatory changes, and advances in technology.
In this rapidly changing landscape, the role of a Chief Customer Officer (CCO) has become increasingly crucial.
So why should Utilities companies consider hiring a CCO to enhance their customer experience and to drive business success?
As detailed in our 2023 Annual Customer Director Report, the percentage of Chief Customer Officers who are employed within Utilities business rose from 2.2% of the population to 2.5% compared to last year. This demonstrates that alongside the growth of the Chief Customer Officer role across the sectors that there is also an increase in the number of CCO’s being appointed in the Utilities sector.
Continue reading here on the Utilities Leadership Pulse
