Who is the Chief Customer Officer?

What is the Chief Customer Officer, the Chief Experience Officer, the Chief Customer Experience Officer, or Chief Customer Service Officer?

What is a Chief Customer Officer?

The Chief Customer Officer role has responsibility and accountability for driving the strategy and delivery of the Customer agenda across all business units and functions within an organisation.

This role is by and large a role of significant influence managing a variety of stakeholder relationships cross functionally.

The role is most commonly very data driven, and is responsible for creating actionable insight for use to improve Customer Experience and commercial profitability.

Through our Customer Director Report Insight and analysis we have seen some trends and notable shifts in the role of Chief Customer Officer.

Learn more in this brief overview of the role of a Chief Customer Officer and or Chief Experience Officer.

Learn more about the role, the duties and responsibilities, we also share some valuable insight, salary benchmarking, gender and diversity data taken from across the role. See more here.