How Operational Support functions are becoming more important to a highly effective business and company

Operational Support is becoming a must have role to capture and lead critical business functions such as Resource Planning, AI, Data and Technology transformations, Insight and Analytics.

Chief Operating Officers (COOs), Operations Directors, and Resource Planning Directors play a pivotal role in propelling a company forward. Operational Support Directors are becoming more common as organisations and their Operational Support areas face more challenges and have more opportunities to impact an organisation’s trajectory.

AI, Data, Technology transformation. Effective resourcing for People, Process, Project, Tools and Technology as well as Resource Planning, Forecasting and the production of Customer Insight and Analytics.

The question of what should take precedence in their operational strategies prompted a recent poll. This inquiry aimed to unravel their top priority.

An overwhelming 51% of respondents prioritised employee engagement in their operations. This trend underscores the growing recognition of the need to foster a workforce not only efficient but emotionally invested in the company’s mission and success.

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