Will The New Banks Transform Customer Service in the Banking Industry?
2 December 20145 Top Tips on Effective Social Customer Service
16 January 20152014 has been one of TeamDJ’s busiest years , the uplift in activity has also carried over to the Douglas Jackson Blog with almost 10,000 views in total. We have to thank all of our Guest Bloggers who bring great themes, expertise and some really fantastic content, as well as our community for sharing, liking and commenting on our posts and discussions. THANK YOU ALL!
So over to our best and favourite blogs for the year, our best read blog was…….
Is It Time to Hire a Customer Experience Director, or Chief Customer Officer. This has proven a really popular topic throughout the year and we imagine this will continue into 2015 as Customer Experience is still a key differentiator for Customer Loyalty.
Next ti
me you think about a difficult task and liken it to looking for a needle in a haystack, you can think of the artist Sven Sachsalber who literally spent two days in the name of art ‘searching for the needle in a haystack’ we believe he did not find the needle at the end of the two days but perhaps is still looking……
Another top blog post, just falling marginally behind the top post was The Importance of Customer Service Training.
A heart warming story with a Cinderella (Tiana’s lost shoe) moment from Ian Golding can be found here with The Magic of Disney, Now That is What I Call a Customer Experience
Customer Service vs Customer Experience, a Compliment or a Conflict, was our 3rd most popular post and came courtesy of Steve West.
Despite having one of the best summers and hottest temperatures for some time, it seems that we were still tempted by alternative career locations, with Thinking about Relocating Your Career to Exotic Shores’ coming in 4th position.
Employee Engagement was still a very popular topic and one passionate to Karen Wenborn, who has penned some excellent posts on the subject – Employee Engagement – Are Your Employees Engaged, was the 2012 top blog and is still one of our most popular articles.
Looking forward and getting ready for 2015? – Here are the Top 15 Customer Service Predictions for 2015 from CustomerThink.com
Happy New Year and we look forward to seeing and speaking with you in 2015!
