Customer Experience Awards 2019

A 10th year anniversary for Awards International and the UK Customer Experience Awards.

With almost 30 categories and 150 judges, the event was back at the amazing venue of Wembley Stadium, with the pitch being painstakingly prepared for the NFL game at the weekend.

I am proud to be involved in the judging of these awards for the last 9 years now and each year I come away enlightened and invigorated by the stories and passion of the presentation.

I had the pleasure of judging the Team Programme of the year; Three in Partnership with Roamler, Direct Line Group, Knight Frank, CPM International, BUPA Global with Confirmit, GAME Digital, Webhelp and Shop Direct, DPD UK. For the first time this year I chaired an all female panel, thank you to Chloe, Debbie and Sarah. At the end of the day we all had differing thoughts on who our winner was, yet we thought there were a possible 3 potential front runners.

Knight Frank who were awarded a Bronze in our category, took the most wins of the night, their programme was certainly impressive and vast, followed by Direct Line Group who in our category presented the work in their bereavement team which was a real eye opener and great entry.

Our category win went to GAME Digital, well done! A great entry and delivered exceptionally well by Liz Turrell, Customer Excellence Manager.

DPD were awarded a silver, also delivered some significant and excellent achievements in a difficult market.

Lovely to see some less known and new brands appearing and achieving wins or awards; The Holly Private Hospital, Mum & You, TrustedHousesitters, Camm & Hopper.

Congratulations to all!

The awards evening was finished off by the powerful voice of Heather Small of M People.

Thank you and well done to all the organisers and our host for the evening Ian Golding.

A full list of winners here:

Overall Winner!

GOLD WINNER Solus Accident Repair Centres (Aviva)

Customers at the Heart of Everything

SILVER WINNER Solus Accident Repair Centres (Aviva)

BRONZE WINNER DPD UK

Customers at the Heart of Everything – SME

SILVER WINNER AllClear Insurance Services

BRONZE WINNER Kings Cross Estate Services / Allied Universal

Customers at the Heart of Everything – Leading Edge

SILVER WINNER Aldi Stores Ltd

BRONZE WINNER Vitality Health

Customers at the Heart of Everything – Initiative

SILVER WINNER CYBG in partnership with InMoment

BRONZE WINNER Formula One in partnership with Netfluential

Customer Centric Culture

SILVER WINNER CODE Students

BRONZE WINNER Littlefish (UK) Ltd

Customer Centric Culture – Initative

SILVER WINNER Green Flag

BRONZE WINNER Business Stream

Customer Centric Culture – Financial Services

SILVER WINNER Ageas UK

SILVER WINNER Vitality Health

Customer Experience Training

SILVER WINNER EDAM Group

BRONZE WINNER Aspen Healthcare

Online Customer Experience

SILVER WINNER BGL Group

BRONZE WINNER Cognizant Technologies in partnership with Anglian Water Services

Product or Service Development

SILVER WINNER Havering Education Services

BRONZE WINNER Vitality Health

B2B Customer Experience

SILVER WINNER Vitality Health

BRONZE WINNER Aldermore

Use of Technology

SILVER WINNER Green Flag

BRONZE WINNER Capita

Employee Experience

SILVER WINNER Sky

BRONZE WINNER The Student Loans Company & Teleperformance

Employees at the Heart of Everything

SILVER WINNER Northern Gas Networks

BRONZE WINNER Firefish Software

Employees at the Heart of Everything – Programme

SILVER WINNER The Holly Private Hospital

BRONZE WINNER HiB

Use of Insight & Feedback

SILVER WINNER Reward Gateway

BRONZE WINNER Zurich UK

Use of Insight & Feedback – Customer Satisfaction

SILVER WINNER LV=

BRONZE WINNER Northern Gas Networks

Use of Insight & Feedback – Programme

SILVER WINNER NewDay

BRONZE WINNER Bupa Global with Confirmit

Business Change & Transformation

SILVER WINNER CPM International

BRONZE WINNER The Holly Private Hospital

Contact Centre Small

SILVER WINNER So Energy

BRONZE WINNER XLN

Contact Centre Large

SILVER WINNER Webhelp and Sky – Falkirk Customer Experience Centre

BRONZE WINNER EE

Professional Services

SILVER WINNER SearchFlow

FINALISTS SearchFlow Knight Frank Stepstone PensionBee

Utilities

SILVER WINNER Anglian Water in partnership with Blue Sky

BRONZE WINNER Business Stream

Financial Services

SILVER WINNER Capital One UK

BRONZE WINNER Direct Line Group

Telecoms

SILVER WINNER BT Enterprise

FINALISTS XLN THREE EE BT Enterprise in partnership with Blue Sky

Retail

SILVER WINNER Sky (Retail)

BRONZE WINNER Three in partnership with Roamler

CX Professional of the Year

SILVER WINNER Solus Accident Repair Centres (Aviva) – DeAnna Avis

BRONZE WINNER Capita – Claire Catchpole

Team of the Year

SILVER WINNER Chiswick Park / Allied Universal

BRONZE WINNER Capita

Team of the Year – Programme

SILVER WINNER DPD UK

BRONZE WINNER Knight Frank

Team of the Year – Customer Centricity

SILVER WINNER EON

BRONZE WINNER Anglian Water Services in collaboration with Cognizant