The Call Centre and Customer Management Expo 2013

This week, some of TeamDJ have been at the Call Centre & Customer Management Expo.  This is an event that some of our team have been attending for more than ten years and we have certainly seen a great deal of changes during that time.  Despite the innovations and developments within our industry, we are happy to say there are still a great deal of familiar faces and we were delighted to meet up with so many of our friends, customers and trusted network, as well as meeting with some new connections and contacts.

This year, one of our very own Managing Partners was invited to take part in a panel session; ”THE EXPERT VIEW: RECRUITING AND RETAINING THE BEST TALENT” in the Customer Service Excellence Arena. Here is Michelle, with her fellow panellists.

This was a really good session with lots of debate and ideas from the panel. We were really pleased to have been asked and hope all of the attendees found the session informative and enjoyable too. (We will be posting more about this subject soon.)

There seemed to be a real buzz at Olympia this year with many well attended and interesting sessions and seminars.  We saw an amusing and energetic presentation from Jez Rose, on “Social Customer Service – it’s emotional!”, which featured this large red balloon.

Jez is a behaviour change expert, who speaks regularly on Customer Service and how to deliver outstanding service. His presentation made some refreshing and insightful observations, mixing comedy, psychology and business acumen.  If you get the chance to see Jez in the future, we would recommend a look.

We were also lucky enough to have a presence in the Club Room with the CCMA who ran a Performance & Quality Workshop with Martin Hill-Wilson and a Master Class on Systems Thinking with Professor John Seddon from Vanguard Organisations.  The CCMA also have their National Contact Centre Conference coming up in November, where they have a number of great speakers confirmed including; Nicola Millard, Peter Massey and Ben Page to name just a few.  If you might be interested in attending this conference, we have 5 free spaces to give away, if you would like one of these free passes, then please do get in contact with us.

In between both event days, there was of course the European Call Centre & Customer Service Awards. A big congratulations to all the Winners, all of who can be found by clicking here.

All in all a really enjoyable couple of days.  We look forward to next year!

Were you at the Expo this week?  If so, we would love to here your thoughts, please do post a comment here.

You can contact Douglas Jackson on Tel: 0845 620 9720 or Email: mail@douglas-jackson.com